problems installing new version of Window ** & Outlook **** isn't working now

GetHuman-frstrtr's Account issues with Microsoft - Tech Support from August 2019

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Software Version, Browser, Email on Account, Phone Number on Account, Computer or Phone Type, and Name of Account Holder
The issue in GetHuman-frstrtr's own words
fix computer issues above ... I got a notification that I needed to change my password. In the process of attempting this, I found that an incorrect address is associated with my account. I need to update my account information. Also, I received notice that I needed to download a different version of Windows ** (the earlier version was formated to be viewed like Windows *, which I would prefer to do with the newer version. Now, with the new version of Windows **, my Outlook * is displaying an error that I need to repair ...*Personal Folders(*).pst and I don't know how to fix it so that my Office **** works with the new version of Windows **.
I don't know much about computers and this is all above my head. I'm afraid that I will need to purchase a newer version of Office*Outlook and I am hoping NOT to lose the intricate folder structure that I have set up for saving emails. Microsoft should offer live technical support chat! I don't know why a company this large and wealthy wouldn't hire employees working remotely to resolve customer issues! This is BS!!
Microsoft should offer live technical support chat. I find it difficult to understand people who speak with accents that aren't from the USA, therefore I don't like to speak with a rep on the phone. That and I lose my voice and I am difficult to understand, too.
I've been a Windows customer since **** when I purchased my first computer and I have used Office **** for a very long time.
I clicked on the pop-up window to install the newer version of Windows **, however, my computer froze and I don't even know if I am using the new version.
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Microsoft - Tech Support

Outlook **** and the first version of Windows **
Account issues
Reported by GetHuman-frstrtr
Aug 3rd, 2019 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 14470 others
0 customers following this

Timeline

GetHuman-frstrtr started working on this issue
Aug 3rd, 2019 2:20pm
GetHuman-frstrtr shared this issue with friends on Facebook
Aug 3rd, 2019 2:23pm
GetHuman-frstrtr shared this issue with friends on Facebook
Aug 3rd, 2019 2:24pm
GetHuman-frstrtr shared this issue with friends on Facebook
Aug 3rd, 2019 2:36pm
GetHuman-frstrtr indicated the issue is not fixed yet.
Aug 6th, 2019 4:54am
GetHuman-frstrtr indicated the issue is not fixed yet.
Aug 6th, 2019 3:21pm
GetHuman-frstrtr indicated the issue is not fixed yet.
Aug 8th, 2019 2:59pm

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