The problem has not been fixed and I have not had a phone call from a support person

GetHuman1506957's customer service issue with Microsoft - Tech Support from December 2018

Help with my Microsoft - Tech Support issue
The issue in GetHuman1506957's own words
I was trying to get my Administrator account set up with a password so I could download Windows ** etc. I thought I set up a password and a reminder but the password does not work. I have tried many and nothing. I tried to set up a second admin account but can not . ... I have tried to download Windows ** and discovered I needed to set up my administrator account. So I did and I can not get into it now. I apparently do not remember the password and am not able to set up a new one. I spent two hours yesterday with Ferlyn on microsoft support and we were going to remotely fix the issue and then our session got timed out and so nothing actually got done. Today I have spent hours trying to actually speak to a person and have gotten error messages from the virtual help at microsoft. I am most disappointed in getting this fixed . Please help. Was sent a code via email from gethuman and never received it. My email is not always rapid.
This has been frustrating for me as I am not getting any where with fixing this problem. I have been trying to get help for hours.
I want a new administrator account password so I can use it to download Windows ** etc.
I have had Microsoft products for years. I'm ** and use my computer for many things every day. I am not getting the email code sent to me. My email is slow in coming sometimes.
I've tried a few things but truly can not do anything without having the admin account open.
I have an issue with Microsoft - Tech Support too
How GetHuman1506957 fixed the problem
This is not fixed. No one has been in touch with me and I'm very disappointed with this.
Please help with my Microsoft - Tech Support issue
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I'm using Windows * and need to upgrade to Windows **.
Customer service issue
Reported by GetHuman1506957
Dec 4th, 2018 - 2 mons ago
I have an issue with Microsoft - Tech Support too
GetHuman1506957 shared how to fix
Seen by 7 customers so far
Similar issue to 5598 others
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GetHuman1506957 started working on this issue
Dec 4th, 2018 6:44pm
GetHuman1506957 confirmed the issue is fixed. Hooray!
Dec 4th, 2018 7:24pm