Microsoft - Tech Support Customer Service Issues

On Monday, September 24, my wife attempted to log into her Hotmail account ([redacted]) from our desktop computer. Typically, she uses her smartphone for access. During the login process, security questions were asked due to it being an "unfamiliar device," resulting in her being locked out. She received recovery instructions for an old email, although she uses it daily on her smartphone. Today, Tuesday, September 25, I tried to access my email accounts ([redacted] and [redacted]) from the desktop and received a suspicious activity message related to my wife's email, requiring an access code for verification. Despite entering the code and answering questions, I couldn't log in. The issue persists on my desktop, always linking back to my wife's [redacted] account. She no longer needs access from the desktop, and I'm unable to access my personal account without removing the verification step. I can log in from another computer at home but need to from my desktop. How can I remove the verification screen for [redacted]? I provided my email for your response, but I'll check it on my smartphone or laptop due to the desktop issue. It's frustrating not being able to access my email from my desktop.

I have been trying for three weeks to remove the 2nd verification from my cell phone. Despite following your online instructions, I do not have many emails to verify my account. I have tried using a different account for them to message me, but after providing all the necessary security information, I am told I haven't given enough information or tried too many times. I am still facing the same issue today - signed in failed, credentials needed. The 2nd verification is asking for a 25-digit code, which I don't have. I simply want this second verification removed from my phone so I can use it without any hindrance.

I am experiencing an issue with my Microsoft Sculpt Ergonomic Keyboard Wireless that I purchased 3 months ago. It was working well with Windows 7 and Windows 10, but it suddenly stopped working yesterday. I have tried changing the batteries, re-installing the device, and even testing it on another PC, but it remains unresponsive. Despite following troubleshooting steps from the MS Support Website, including trying different USB ports and removing potential interference, the problem persists. Unfortunately, the Spanish dealer who sold me the keyboard does not offer technical support for Microsoft products, and contacting Microsoft España was unhelpful. As a long-time user of Microsoft products, I am disappointed by this malfunction. Living in Gran Canaria, Spain, resources for technical assistance are limited. Any guidance on resolving this issue would be greatly appreciated. Best regards, Paul S. Phone: [redacted] [redacted] [redacted] [redacted] Email: [redacted]

I'm having trouble logging into my email, [redacted] My old cell phone broke, and when I tried to log in on my new device, Hotmail flagged it as suspicious and is not allowing me access. I can't recall my passwords for social media accounts and need to access my email to reset them. This is urgent as I'm currently alone in South America with no means of communication. I have important details in my emails such as flight information and banking matters. I cannot remember a recent email address I used, but I was in touch with someone named Matthew from the New South Wales Police Department about a court case. I'm in a tough spot and desperately need to regain access to my email. Please reach out to me at [redacted]

I am attempting to regain access to my former Hotmail account ([redacted]), which was blocked due to a forgotten password some months back. This email is not frequently used and is rather old. The verification process requires me to list email addresses of recent contacts I have corresponded with, a detail I am unable to recall as it has been a significant period. Nevertheless, I am able to provide the email addresses of the latest senders along with the subject lines of their emails. I coordinated with my loved ones to send specific emails aiding in the account recovery. Can I offer this alternative evidence for verification? If not, kindly suggest other methods to restore access to my account. I am grateful for any assistance you can provide. Thank you, S. Ugalino

I am having trouble with my Microsoft email. An error message says that my Bellsouth Settings are out-of-date. I believe I have a [redacted] email version. I am unable to locate the options to verify or change my settings as I cannot find File, Tools, or Properties. My email has been functioning well until a week ago. I need technical support to guide me on how to locate and update my settings. Thank you, Janice Hasty.

In mid-September, I encountered problems after a Windows update. Outlook crashed, causing me to miss important communications. Despite seeking virtual help, my issues remained unresolved. I had to resort to taking my tower to a tech company and paid $[redacted] to fix it. The system worked fine before the update. Now, with a new update on the horizon, I'm hesitant to face the same troubles and incur additional costs. Contacting Microsoft has been challenging, leading me to seek assistance here. However, it seems there is an error indicating my email is not valid, a common Microsoft problem. My email is [redacted], which I've used for over a year without issues with updates. I will attempt another email address and consider escalating the matter to corporate if needed. How can I reach Microsoft for help by phone?

If you have been a victim of a scam, consider reaching out to the FBI office in Nigeria for assistance in locating the individual responsible. Following the protocols outlined in their emails can lead to a satisfactory resolution. Due to a high volume of inquiries, they are unable to provide a contact phone number and prefer communication via email at [redacted] Trust the process as they work diligently to address scams and extortion cases reported by citizens. Trust in their communication to guide you through the necessary steps. Federal Bureau of Investigation FBI Office Address: Central Bank of Nigeria, Central Business District, Cadastral Zone, Abuja, Federal Capital Territory, Nigeria.

I am having trouble accessing my newly created email account. After setting it up and confirming everything, I was unable to log in as the system kept saying I entered the wrong password. When I tried to reset my password, it asked for my previous password which I entered correctly, but it still did not work. I filled out a recovery form, providing the requested information accurately, but it kept saying it was incorrect. The form asked about recent emails and purchases, but as I haven't used the account before, I couldn't provide those details. I have spoken to chat support, but they keep sending me the same recovery form with questions I can't answer. Can you please assist me in accessing my account or guide me through setting up a new one?

I am experiencing difficulty accessing my account after my phone and laptop were stolen. Unfortunately, I am unable to use the usual verification methods due to not having access to my phone and secondary email address. I have changed the security information to a reliable email address ([redacted]) but now it requires me to wait for 30 days. Despite this, I am seeing notifications that someone else may be using my account when it is actually me trying to log in. My financial accounts, cryptocurrency, and business activities rely on the email nperrymond@hotmail for verification as well. This has caused a significant inconvenience as I am locked out of various important applications such as Windows applications, PowerPoint, Office, and others. I have an old account and can provide information to prove ownership. Please assist me as soon as possible. Thank you, Nigel P. New contact number: [redacted]. New recovery email: goodleafhemp@

I am reaching out regarding my Hotmail account, [redacted], as I suspect it has been compromised. I fear it may have been hacked, possibly by individuals linked to terrorism, organized crime, or extremism. This has left me feeling unsafe, especially given my past experiences with trafficking. I have tried to reset my password, but I keep receiving an error message stating that my account has been suspended due to unauthorized access. The situation is dire, and I urgently need to reconnect with organizations like the FBI, Secret Service, CIA, and Citizens In Need for assistance. I am deeply concerned for my safety and that of my cat, and I believe my movements are being monitored. Please investigate what has occurred with my account and help me secure it so I can regain access and seek help. The stakes are high, and I appreciate any support you can provide.

I am in contact with Jenny G regarding sign-in and email issues related to my msn.com account under [redacted] The case number is #[redacted]. I am unable to provide the unique ID as I can't access my account. I need my account to be restored to its state last Friday before a support technician interfered and reset my login details. It's crucial to have my email ([redacted]) reinstated promptly since I'm missing important emails from credit cards, banks, and medical providers. After checking one of my credit cards, I noticed unauthorized charges due to not receiving email alerts. I urgently need assistance as emails from financial, medical, and social security accounts linked to [redacted] are not coming through. Kindly guide me to the appropriate contact for further help.

I recently purchased a new Mac desktop and attempted to download Microsoft Office suite using my existing account. After successfully downloading OneNote, I decided to add a new email address to my account, [redacted] However, when trying to download Office, I was prompted for a key 🔑 code password that I'm unsure about. Despite contacting support for help, I received an email stating that the new email address was not found, which was expected as my original account is [redacted] Now, we are locked out of everything, including my husband's email through Outlook. Urgent assistance is needed. I will provide an old email address in hopes that I can be contacted promptly.

Hello, I am experiencing an issue with my Windows login on a secondhand Dell XPS18. It seems the device was formatted as there is no previous owner's data. When I enter my email address, the Windows login loads for an extended period. Sometimes it asks for my password but then restarts the process, occasionally showing an error message. There are moments when it verifies via text but returns to the home screen. I attempted to create a new profile under my Windows login, but the same issue persists, reverting back to the local account. Troubleshooting attempts include using the on-screen keyboard, changing the date and time, and checking for a temporary profile, which I could not find. Refreshing or resetting the computer fails, and restarts have not resolved the problem. All I need is to purchase and install Office. It is frustrating that everything else works fine except for the Microsoft login. Any assistance would be greatly appreciated. Thank you, Ben

I recently got a new Apple phone in July [redacted] and took it to the Sprint Store to transfer important text messages and emails. Unfortunately, my emails were not transferred despite multiple visits to the store and even contacting Microsoft for help regarding my emails under [redacted] I have been asked about a fax number and phone number with 33 at the end, which was a mistake from over three years ago when I gave the wrong number to Microsoft. I am now unable to access important emails and have faced challenges with Sprint and Microsoft stores to resolve this issue. My current phone number is now [redacted], and any assistance in recovering my emails would be greatly appreciated.

Subject: Email Connectivity Issue Hello, I hope this message finds you well. I have been experiencing difficulties with sending and receiving emails for the past three days. Last week, I attempted to upgrade for an additional £3 per month but was unsuccessful. However, on Saturday, the 13th, I received a letter stating that I qualify for a free upgrade with a new hub, scheduled for the 24th. I kindly ask for your assistance in resolving this matter and ensuring that my email connection is restored promptly. Currently, I can access my emails using the Mozilla program but would greatly appreciate your help in resolving the issues that arose after installing the Windows 10 October upgrade. Thank you for your attention to this matter. Warm regards, Allan Holley

I am uncertain if my issue is easily fixable, as it appears to be complex. I have been a dedicated user of Yahoo Mail for many years without any problems until now. Recently, my Yahoo email was chosen as the primary link with Microsoft, eliminating other contact methods and relying solely on my Yahoo email address. However, due to changes in Microsoft's procedures requiring users to log in and out of all linked email accounts, I am considering abandoning my Yahoo email. This change does not align with my values, and I prefer not to have all my emails centralized. I have reached out to Yahoo and plan to do the same with Gmail, Outlook, and Hotmail - specifically since my Hotmail account is crucial for my Microsoft connections. I have always advocated for privacy in email usage, but it seems I am losing this battle and do not know what the future holds for me. I may go back to using phones, postal mail, or other methods to communicate if this issue persists. I have also updated my phone number from [redacted] to [redacted] and would like Microsoft to be aware of this change.

I am reaching out on behalf of my mother, who purchased a Surface Pro 4 with serial number [redacted]53 from Currys PC World back in [redacted]. She selected this device for its portability, touchscreen feature, and ability to function as both a computer and a tablet. Despite its higher cost, she was drawn to the hardware and software integration offered by Microsoft. Unfortunately, soon after the purchase, the device experienced issues and had to be returned to Currys PC World for repair. More recently, in September of this year, the Surface Pro froze during use and refused to power back on, leading to various unsuccessful troubleshooting attempts. My mother primarily uses the Surface Pro for casual gaming, communication with family overseas, emails, and light office tasks. She also stores personal data on the device. It is concerning that a high-end product like the Surface Pro 4 would cease to function after just 2.5 years, especially when considering the investment made. She has explored options with Microsoft's support, including the offer to replace the device for £[redacted] with data loss and no guarantee of secure data disposal. This has left her with the tough decision between sending the device for a replacement or attempting to retrieve the data through a third party. I seek clarification from Microsoft regarding the protection of personal data on the hard drive. Is there a way to have the hard drive returned for data retrieval after confirming that the device remains intact? Additionally, I would appreciate information on how Microsoft ensures the secure disposal of any personal data if the device is returned for a replacement.

Hello, I am seeking assistance with an issue I encountered after uninstalling the Netbeans application, mistakenly causing the uninstallation of Microsoft Office. Following various attempts to restore these programs, my system now displays a blue screen critical error upon restart. Despite efforts by technical support, including testing the hard disk and attempting to boot in safe mode, the operating system remains inaccessible. Even using an external program to access Windows results in an "access denied" message. System restore attempts have failed with the notification "system restore did not complete successfully." I am unable to access the home screen and am in need of urgent assistance, as my important documents are stored within the system. Your prompt help with this matter would be greatly appreciated.

I hold multiple Microsoft certifications, including MCSE, MCP, and more. On October *, my Windows * machine encountered the BSOD. Following a restoration, I was informed via email from Microsoft that my *****@***.com account was suspended due to a mistake in spam identification. Despite speaking with a manager who confirmed no spam issues and accurate account details, my access was still restricted. Subsequent attempts to reset my account failed, as the promised email with the link never arrived. The automated system's inefficiency and lack of live support have left me frustrated as a Certified Microsoft Professional. I am dissatisfied with the endless loop of filling out forms without resolution. My name is Bob Curtis, and I urge Microsoft to correct the suspension error promptly by sending the unlock link to my [redacted] address.