Hi*My windows login is working fine on my iPhone and xbox.*I have purchased a *nd hand...

GetHuman-bacolwel's customer service issue with Microsoft - Tech Support from October 2018

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Hi*My windows login is working fine on my iPhone and xbox.*I have purchased a *nd hand dell xps** which im guessing was formatted as there isnt anything of the previous owner's data on it.*The windows login just loads for ages when i enter my email address, sometimes it then allows me to enter my password, but then it goes back to the start, occasionally it says there was a problem. Occasionally it verifies via text but then goes back to the home screen.*Ive tried to create a new profile under my windows login rather than the local account, it creates it but when i try to login the same happens and it goes back to the local account,.**I've tried using the on screen keyboard. I've changed the date and time. I've checked if I'm on a temporary profile and none of the profiles say 'bak'*The computer wont refresh*reset: it starts and fails. *I have tried restarting several times.**All i want to do is buy and install office, i cant fathom why everything is working fine but it wont allow microsoft login**any help much appreciated!*cheers*ben

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Microsoft - Tech Support

Customer service issue
Reported by GetHuman-bacolwel
Oct 13th, 2018 - 4 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 4104 others
0 customers following this


GetHuman-bacolwel started working on this issue
Oct 13th, 2018 9:57pm

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