My wife's account is *****@***.com*My account is gvolson*comcast.net****months ago my w...

GetHuman-gvolson's customer service issue with Microsoft - Tech Support from June 2018

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The issue in GetHuman-gvolson's own words
My wife's account is *****@***.com*My account is gvolson*comcast.net****months ago my wife's Microsoft password some how became my log on password ??!?**Did not recognize what was going on for a while, but I would put in my word and fail and fail trying to reset. Somewhere along the line discovered her MS password enabled me to log on my machine . Tried to reset my account (gvolson*) and the system wants to reset her account (gvolson). Much frustration and angst. She now has new account password. I can still access my machine. But I no longer seem to have an MS account (gvolson*) I try to sign in MS and it recognizes (gvolson). How do I get my identity back (and change my log in password.) Help!**home phone ***-***-**** cell ***-***-****

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Microsoft - Tech Support

Customer service issue
Reported by GetHuman-gvolson
Jun 29th, 2018 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 1432 others
0 customers following this

Timeline

GetHuman-gvolson started working on this issue
Jun 29th, 2018 1:51am