My son was on Rocket League last night trying to make a trade with "yOungdumb**" and "g...

GetHuman-lawisthe's customer service issue with Microsoft - Tech Support from May 2018

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My son was on Rocket League last night trying to make a trade with "yOungdumb**" and "ghosts**". I heard my son saying give me my stuff back. Please just give it back. Pleading with them. He handed the headset to me saying they wanted to talk to me. I listened to them belittling my son. They promised a trade then stole his stuff and did not give him what they offered in the trade. When I finally spoke to them, they told me my son was stupid, dumb etc. I told them to just give him his stuff back that they what they did is called stealing. They laughed and said he "just gave it to us." When I asked why he would just give things to people he didn't know and why he was telling them to give it back they repeatedly called him dumb as they laughed. And the insults continued. At this point the insults were directed at me. They continued to say very derogatory things as they laughed uncontrollably. I surely hope you have something in place, or that you can do something, to stop things kids from doing this to anyone else. I have EVERY gaming system you have put out in the last * years and my son spends A LOT of money to get things for his games. I want to feel that my son is safe using your systems. I don't need to worry that people are trolling to find others to take advantage of. It is sad and alarming that they can even do this. There has to be a better, safer way to do trades. I pray you will do the right thing to keep these "predators" from ruining the game*fun for everyone else. I don't want to have to worry about things like this. I DO NOT want to have switch him over to a different gaming system to assure his safety from threats like the * delinquent boys he, and I, had the displeasure of running into last night. Please contact me at ***-***-****. My name is Lila Williams. My sons gamer tag is unhingedbeast**.
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Microsoft - Tech Support

Customer service issue
Reported by GetHuman-lawisthe
May 21st, 2018 - 8 mons ago
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GetHuman-lawisthe started working on this issue
May 21st, 2018 4:02pm
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May 21st, 2018 4:03pm
GetHuman-lawisthe confirmed the issue is fixed. Hooray!
May 21st, 2018 4:07pm