Microsoft (Canada) Customer FAQ

If you're unable to access your Outlook account, there are several steps you can take. First, ensure you're entering the correct email address and password for your account. If you've forgotten your password or suspect it's incorrect, you can reset it via Microsoft's Account Recovery page. If your account is locked due to many failed sign-in attempts, you'll need to wait and try later, usually after 24 hours. Keep in mind not to guess your password to avoid further account lockout. If your issue persists, it could be due to a server problem or your account might have been hacked. Check the status of Outlook's servers and also consider securing your account.

There could be several reasons why your Microsoft ergonomic keyboard stops working. Some possible solutions include: 1. Checking the wireless connection if it's a wireless model. Ensure your device is within range of the USB receiver plugged into your computer. 2. Replacing the batteries if your device is battery-operated. 3. Verifying that the USB receiver is securely plugged into the computer. If it is, try using another USB port. 4. Restarting the computer to resolve potential software glitches. 5. Installing the latest drivers for your Microsoft keyboard from the official website. 6. Ensure there's no physical damage or debris obstructing the keys. Remember, if troubleshooting doesn't solve the problem, your device may need service or replacement.

Signing into Hotmail on your iPhone or iPad involves the same information you use on your PC. If you are having problems, consider these few steps: Be sure you have a strong internet connection. Make sure you're entering the correct email address without any extra spaces or characters. Check your password, it's the same one you use on your PC – it’s also case sensitive. Try resetting your password, just remember to update this on your PC as well. If you recently updated iOS, you might need to re-enter the password in your account settings. If the issue persists, check if there's an update for your device's operating system that might resolve the issue.

It appears you're experiencing an issue where your computer won't wake up from sleep mode. Try these troubleshooting steps: 1. Press the power button for a few seconds. This might wake up the computer. 2. Try to awaken the PC using the keyboard or mouse. 3. Make sure your system drivers, especially display drivers, are up to date. 4. Check your power settings. In "Control Panel" >> "Hardware and Sound" >> "Power Options", you can adjust the settings so your device doesn't enter sleep mode at all. 5. Ensure your system's BIOS is up to date. Note: Making changes to BIOS should only be done by advanced users or professionals, as incorrect changes can harm your computer.

We're sorry to hear about this issue. Microsoft (Canada) generally doesn't automatically issue refunds for subscriptions, especially when they have been cancelled. However, they do take this kind of issue seriously and it could potentially be a case for a refund. To get the ball rolling on this, we suggest you prepare the necessary substantiating documents such as the cancellation confirmation and the statement of your Visa where the charge is reflected. Then, you can submit them to Microsoft (Canada). They might be able to issue the refund following an investigation. Please ensure to provide all relevant information for faster resolution.