I cant get in. Ive followed all the steps to retrieve passwords. Now the message sent o...

GetHuman-welcomep's customer service issue with Microsoft (Canada) from August 2018

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The issue in GetHuman-welcomep's own words
I cant get in. Ive followed all the steps to retrieve passwords. Now the message sent ot my other account is that the only way to move forward is to open a new account. I have all my emails on this account and this is ridiculous. second time this month!!!please can I just TALK to someone. I cannot open a new account and I need all my emails.
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Microsoft (Canada)

Customer service issue
Reported by GetHuman-welcomep
Aug 21st, 2018 - 3 mons ago
I have an issue with Microsoft (Canada) too
Fixed
Seen by 2 customers so far
Similar issue to 23 others
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Email address on the account
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Timeline
GetHuman-welcomep started working on this issue
Aug 21st 9:57pm
GetHuman-welcomep indicated the issue is not fixed yet.
Aug 21st 11:08pm