Hello - I have been trying to get order number w********* fixed for the past day. The...
GetHuman1695856's customer service issue with Michael Kors from December 2018
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The issue in GetHuman1695856's own words
Hello - I have been trying to get order number w********* fixed for the past day. The issue is I wanted to pick up in-store. Instead your system somehow made the order to a shipping order and set it up to ship to your store in my town. I am told by your staff that the only thing to do is cancel this order as they can't change the shipping address. However, they seem unable to cancel this order too despite multiple calls to your call center. At this point I am reconsidering my decision to buy any Michael kors products given the apathetic customer service - call center staff is no responsive and supervisors are impossible to get a hold of without long waits. Promises made regarding timing of call backs and cancellations are broken. Please can you cancel this order asap and refund my money I would also note that despite my order being a pick-up in store order you charged me shipping and shipped the order to your store. Seems like a nice little method to generate incremental revenue. **Miguel from your call center was particularly unhelpful and among other things refused to transfer me to a supervisor fter putting me on hold for ** mins. I hope this is not standard customer service at your store. **Please cancel my order or contact me at ***-***-**** to let me know how you will make this right. **Regards*Mihir
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