I bought a pair of sneakers from Lord and Taylor on March **, ****. I wore the sneakers...

GetHuman-arleneah's customer service issue with Michael Kors from July 2018

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I bought a pair of sneakers from Lord and Taylor on March **, ****. I wore the sneakers twice. I’m going on vacation to Jamaica on Tuesday ****, and decided to take the sneakers with me. I decided it would be great to have them looking new. So I swished the, around in soapy water, rinse them, then put them to air dry. Imagine my horror when I came home and saw my sneakers had turned brown! They were now unwearable. I called Michael Korda Customer Service on Monday **** and spoke with Steve who assured me it was not a quality control issue and there’s nothing he can do. I insisted there had to be something that can be done and requested to speak to a supervisor. He passed me to supervisor John who reiterated it was not a quality issue and there’s nothing they can do. *Now I know Michael Kors has high end clients spending thousands of dollars and I spent only $*** on a pair of sneakers on sale. But that represented for me buying a high end pair of sneakers which I now don’t have. *I have the pictures of the sneakers and receipt to send to you.
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Michael Kors

Customer service issue
Reported by GetHuman-arleneah
Jul 23rd, 2018 - 10 mons ago
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Jul 23rd, 2018 2:06pm
GetHuman-arleneah indicated the issue is not fixed yet.
Jul 23rd, 2018 2:06pm