Metro PCS Customer Service Issues

My husband's account was linked to a number that was previously used by someone else for Facebook and Google. Even after several number changes, the previous owner still has access to our information and emails. This situation is causing a lot of harm both personally and financially. It is affecting my husband's business as he is losing customers due to the frequent number changes caused by this issue. We are considering involving the police as we have some information about the person using the old number. If our phone bill for this month could be covered, my husband is willing to continue with the company. Otherwise, he might consider switching to a different service provider. If we do not receive a callback, we may have to seek legal advice.

I have an LG Stylo 5 phone that I've had to replace twice due to it shutting off during calls 5 to 6 times a day. This issue persists with each replacement, proving it's the device, not the service. Multiple managers advised replacing it, but the problem continues. After being a loyal customer for over 3 years, I received this phone as an upgrade and I'm not satisfied. I'm seeking a different brand of phone without additional charges. If my issue isn't resolved promptly, I'll escalate it to someone at the corporate office or consider switching companies.

I am in a difficult situation and I urgently need help. My name is Julie Morelli and my phone number is [redacted] . Two days ago, my husband broke my phone during an abusive incident. Although I have another Metro phone, I need assistance switching my service to it. Yesterday, when I spoke to a representative, they tried to send a text to my old phone, which is no longer functional due to the damage. Unfortunately, as I am located far from any Metro store and my means of transportation, my truck, was taken by my husband, visiting a store is not an option for me. I am in a tight financial situation, with my bill due on the 25th, and I would like to align my billing cycle with my payday on the 2nd of each month to avoid service interruption. I kindly request help to ensure my phone stays connected. Thank you for your understanding and assistance.

I recently bought a phone from Metro and unfortunately, it got stolen a few days later. I contacted Metro to have my account frozen and requested a location trace for the missing phone. They could only proceed if they send a one-time verification code via text, which was problematic since my stolen phone was not with me. I faced challenges getting assistance from Metro in-store and over the phone. I am now stuck paying for a phone I no longer possess. If Metro had initiated the trace, maybe I could have retrieved the phone. I exhausted my efforts, but Metro proved unhelpful. I hope to resolve the situation of paying for a phone I can't use.

I purchased a Samsung android from Metro years ago, but recently got an iPhone that is supported by Metro. With the help of Metro's tech support, I attempted to switch my service to the iPhone. Although the activation process went smoothly, the iPhone keeps showing the message that the SIM card from my Samsung android, which is from Metro, is not supported and is from a different carrier. I've been trying to reach out via my daughter's phone and online without success for a week. As a senior citizen who relies on my phone, this situation is incredibly frustrating. I am contemplating switching to a different carrier if this issue is not resolved promptly. I have always been satisfied with Metro and referred many customers to you, but the activation process shouldn't be this challenging. I urgently need my phone working today. Please provide a solution promptly. Best, Mary R.

I encountered difficulty activating my new phone online. After seeking assistance from Metro technicians, I inserted my old Metro sim card but received an error message stating the card was not supported, preventing me from making calls. Despite using a Metro-issued sim card, the system indicated it belonged to an unsupported carrier, creating a frustrating situation as I don't have an alternative phone for communication. As a loyal customer, I urge Metro to address this issue promptly. A human intervention is necessary to activate my supported sim card without further automated complications. I have always upheld my end of the service agreement by paying bills on time and resolving any previous issues with ease. Having been phoneless for a week due to this Metro system glitch, I emphasize the importance of a real person resolving this matter to reinstate my service. Your attention to this matter is greatly appreciated.

I recently had my cell phone stolen a week after purchasing it. I reached out to MetroPCS to freeze my account to prevent unauthorized access, but unfortunately, they were unable to assist me in this matter. I requested they trace the phone to locate it, a service I believe they can provide, but they insisted on sending a verification code to my stolen device, which seemed counterintuitive as it would potentially compromise my information. As a result, my account was not frozen, and my phone was not found. The phone was leased through Smartpay, and now I am left paying for a device I no longer possess. MetroPCS mentioned sending the verification code to another number on my account, but as I did not have one, they were unable to proceed. If MetroPCS had taken the necessary steps to freeze my account and assist in locating my phone, I would not be in this situation. I have since switched to Verizon as Smartpay, the leasing company affiliated with MetroPCS, requires the outstanding amount to be paid off before leasing another device. I believe I should not be held accountable for payments on a phone I no longer have.

I am currently in a difficult situation due to the impact of Covid-19 on my finances. As a loyal customer of Metro for over seven years, I kindly request a one-time waiver for my phone bill this month. This pandemic has resulted in a loss of income for me, making it challenging to support my family. My phone is crucial for potential work opportunities, and any assistance would be greatly appreciated. Thank you for your continued excellent customer service, which I have always praised to my loved ones. Thank you for considering my request.

The list of issues with my four phone lines seems never-ending. As a business owner, I rely on constant internet access without interruptions or delays. Despite upgrading my phone recently, the problems persist. Trying to return the phone within the 7-day window was unsuccessful as I was informed that all sales are final for upgrades. This has left me feeling frustrated, especially since the new phone is also faulty. I have faced ongoing service and device issues with all four lines, and it has become increasingly difficult to continue with this provider. The history of complaints and service problems is evident, and I am considering switching to a different carrier if a suitable resolution or compensation is not provided promptly. My billing cycle is approaching, and I expect a resolution within the next couple of days to prevent me from seeking service elsewhere.

I've been without a phone for a month since switching from Cricket to Metro about a month ago. Despite receiving a Metro SIM card, my iPhone 7 bought from Cricket was never properly set up. The phone shows "sim locked" but recognizes Metro 4.3 as the carrier. I'm frustrated that in the past month, I could not make calls or send messages, despite speaking with three different individuals on separate occasions who claimed they activated it. They also merged mine and my wife's phone bills without authorization, increasing her bill from $30 to $73. I was informed we only needed to merge accounts to obtain a code, but no action was taken, and promised call-backs were never received. I require assistance in getting my phone activated, separating the bills, reverting her bill to its original amount, and receiving the service I've been seeking, or else I may return to Cricket due to these ongoing issues.

Metro’s conduct has left me outraged. I have been hit with unauthorized fees and received no documentation. Their customer service hangs up on me when I call to address the issue. It feels like they are wrongly charging me and expecting me to resolve it on my own. After six years with them, this treatment is unacceptable. I feel disrespected and undervalued. They need to own up to their mistakes and provide the service I have already paid for. Their actions seem reckless and inconsiderate. I hope they realize the consequences of their behavior. My frustration with Metro's lack of accountability is escalating.

I'm disappointed that I had two phones break down due to technical problems in the last two months. Tomorrow, I plan to switch to Boost Mobile or another cell phone company that offers free phone replacements when technical issues occur. It's frustrating to pay for insurance and then have to wait 10 days for a used phone that belonged to someone else. I need a replacement phone as soon as possible and I'm not willing to purchase a new one at full price. Additionally, I was let down by a store representative when I asked for the billing support number to change my plan to $50.00 per month. The rep informed me that it wasn't necessary, which was unhelpful. It's important to consider that not everyone has the budget to afford expensive phones or plans like store representatives who may make $60,[redacted].00 to $[redacted],[redacted].00 working for companies like Metro PCS.

I'm having trouble accessing my PayPal account as it's currently blocked. This is preventing me from paying my YouTube subscriptions, which I need to do in order to continue using certain programs. The issue has been ongoing for several days now. I recently changed my phone number, and when I try to verify it via Metro View or Sprint on the screen, nothing happens. Despite providing my new number, the system keeps referring to me as Mary, when my name is actually Barbara Porter. This mix-up is causing numerous complications. I would greatly appreciate a prompt response to resolve this matter. Thank you.

I recently switched my husband's phone to a new flip phone provided by my father, which is a Verizon (Orbic, flip phone). We had the IMEI number added at Metro PCS, but since then, he has had trouble using the phone consistently. It sometimes works fine, but most of the time he cannot dial out or receive calls, especially outside the house where he struggles to connect to any signal. The phone shows it's connected to our WIFI, but voice service shows as "Emergency Calls Only" and he cannot access voicemail or make/receive calls. I have tried to set up the proper APN settings for MetroPCS on his phone, but some fields are locked and won't allow me to input the information as needed. I need assistance with setting up the phone correctly and ensuring all the APN settings are accurate. Thank you for your help.

I would like to express my frustration with the service provided. I encountered a significant issue involving the account holder's life and was disappointed by the lack of assistance received. Despite detailing my concerns in a lengthy message, the system crashed. Upon seeking further help from this "free service," I was redirected to a platform requesting payment for technical support. I am disheartened by the focus on monetary gain rather than genuine help. As a dedicated service member, I find such practices disconcerting. These actions remind me of companies like MetroPCS that prioritize profit over people. I will bring this matter to the attention of my superiors and fellow servicemen to uphold integrity. This experience has been exceedingly disappointing.

My name is Michael Deubner, and I used to be a MetroPCS customer along with my girlfriend. During a visit to a store in Indiana, we planned to switch to a family plan including new phones for all three of us. We intended to opt for the $60 plan, but the employee mentioned a $90 charge. The confusion continued with different pricing options and a suggestion to switch to a $30 plan instead. Despite paying my bill, I am still awaiting my new phone – a Moto e6 stylus. While my girlfriend and son received their phones, my experience has been frustrating. Over a month has passed, and I am yet to receive my device. This delay is disappointing, given my loyalty as a customer for over a year. I hope this matter can be resolved promptly. Thank you, Michael Deubner.

Hello, I'm Kyle Stephens and I'm reaching out regarding our account held under my wife Tenaya Stephens' name. Our phone number is [redacted]. We experienced a service interruption due to non-payment, despite being granted a 72-hour extension. Given our current unemployment situation, we struggled to make the payment on time. I am in the process of appealing my unemployment status. We are presently using the TextNow app, which isn't our preferred choice. We are wondering if there are any customer support options available, especially during the COVID-19 pandemic. We value the communication our phone service provides during these challenging times. With important matters such as housing assistance, we are hindered by not being able to receive essential calls. Your assistance would be greatly appreciated during this difficult period. If you need more information, you can contact us at [redacted]. Thank you for your prompt attention. Sincerely, Kyle R and Tenaya L Stephens.

1. I have run out of data and I need guidance on adding more data in between pay cycles. Is there a way I can pay a $10 fee to extend my data today? Can I receive assistance in extending more data due to the current situation with the coronavirus? I would appreciate your help with this. 2. I am experiencing issues with my Duo video calls not connecting. When I try to initiate a video call, the screen only shows my face for 1 to 2 seconds before automatically switching back to the icon, failing to establish a connection. My attempts to enter the code provided by the app were unsuccessful, and I was prompted to purchase the app despite having used Duo for free before. I need help setting up my Duo videos as I had data issues last month that affected my video calls. Can you please assist me? Thank you.

I bought my phone in Lafayette, Louisiana on July 31, and was supposed to get the iPhone 7 for $45, but was charged $[redacted]. I have been attempting to contact someone for months, but there is no corporate store here. I am unable to travel easily without a vehicle. I would appreciate a prompt response. My number is [redacted]. I questioned the cost of the phone, but was told it includes taxes. I paid with my bank card, not cash as indicated on my receipt. Additionally, there seems to be a charge for Google services which I do not use with my iPhone. I hope this can be resolved without legal action. I believe others may have experienced similar issues. Your immediate attention is greatly appreciated.

I recently purchased a Galaxie A21, and within a month, I faced charging problems that now prevent my phone from charging at all. A local store promised to order a warranty replacement for me four days ago, though I just found out they placed the order today. As my job relies heavily on my phone, this delay could put my employment at risk with the inability to resolve this issue promptly. I am currently using an old phone with limited functions for job-related tasks, causing extra expenses and inconveniences for both me and my employer. The additional news of having to pay an activation fee for the replacement phone seems unnecessary. I had high hopes for your company and your product, but this experience has been highly unsatisfactory given the faulty device from the start and subsequent complications. I hope to continue using your services in the future, but this situation has left me extremely frustrated.