i havent had a phone for a month now i switched from cricket to metro like month ago w...

i havent had a phone for a month now i switched from cricket to metro like month ago when i got my sim card the phone was never set up its an iphone * that i originally bought from cricket. so i have metro as my carrier now and for the last month give or take a little and it says sim locked but says metro *.* as my carrier. im very frustrated that i haven't been able to make a call or send a message in so long and ive spoke with * different people * seperate ties that "activated" it. well that never happened and then in merged me and my wifes phone bills so that i can get a code to get into my account for you guys and now her bill says ** dollars and she just got an extention on her bill that was only *o dollars just yesterday now its **. and it says my name, the guy told me we woukd only merge the accounts to get the code so i need something done ur reps have told me they would call back they never did not one. i want my bill paid for the month and i want my phone activated and i want it un merged from hers and her extention put back inyo place or im just gonna go back to cricket bc this is crazy