i havent had a phone for a month now i switched from cricket to metro like month ago w...

GetHuman5438355's Transfer Service issue with Metro PCS from November 2020

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The issue in GetHuman5438355's own words
i havent had a phone for a month now i switched from cricket to metro like month ago when i got my sim card the phone was never set up its an iphone * that i originally bought from cricket. so i have metro as my carrier now and for the last month give or take a little and it says sim locked but says metro *.* as my carrier. im very frustrated that i haven't been able to make a call or send a message in so long and ive spoke with * different people * seperate ties that "activated" it. well that never happened and then in merged me and my wifes phone bills so that i can get a code to get into my account for you guys and now her bill says ** dollars and she just got an extention on her bill that was only *o dollars just yesterday now its **. and it says my name, the guy told me we woukd only merge the accounts to get the code so i need something done ur reps have told me they would call back they never did not one. i want my bill paid for the month and i want my phone activated and i want it un merged from hers and her extention put back inyo place or im just gonna go back to cricket bc this is crazy

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Metro PCS

Transfer Service issue
Reported by GetHuman5438355
Nov 6th, 2020 - 2 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 13579 others
0 customers following this

Timeline

GetHuman5438355 started working on this issue
Nov 6th, 2020 12:54pm