I can't get in to my metro the screen is all gray except for theheader

GetHuman-herewher's Device Support issue with Metro PCS from June 2020

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The issue in GetHuman-herewher's own words
Report phone issues and look to see when bill is do ... I haveing problems connecting with my phone I can't reach my metro app the screen had our header only and then the rest is all gray and a box in the center with the circling arrow also next I that it says processing when I try to call it takes me back to the my metro app and I get the same thing also this phone keeps reseting it's self and my settings plus it keeps the keyboard calibration has always been bad but lately it's getting worse and spell check works when it want to won't back up all the time and when it does it doesn't back up everything also sync does the same thing and I keep getting a look pop up telling me to finishing signing in to you tube when I have I don't know how many times also my Google account keeps asking me for my password and there's three phones like mine and a Stylo * on my account no matter how by time I change my password they will appear again I can't get I sent google lots of feed back but hVer heard back once and I even got lock out if my Account because of suspicious behavior and they had the wrong phone number so I couldn't varify that it was me and you tild me that this phone isn't metropcs phone which I bought from metro dealer ad well as the service and of course the dealer won't do anything so I just gave up and know it's gotten worse can you help or not I'm trying to find out when my service plan expired and payment is due
I don't know that is like this until I try to use it and can't and I can never get through to you do I end up just giving up and waiting until it will work again and that's when I have to enter all my passwords and I find things havechage or missing out iglf my phone even things added Ike numbers I never called texts being stopped that I never seen before or have gotten anything from them before

GetHuman-herewher did not yet indicate what Metro PCS should do to make this right.

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Metro PCS

My metro
Device Support issue
Reported by GetHuman-herewher
Jun 22nd, 2020 - 8 months ago
Not resolved
Seen by 25 customers so far
Similar issue to 12833 others
0 customers following this
Items needed
8 Digit PIN
Phone number
Name on account

Timeline

GetHuman-herewher started working on this issue
Jun 22nd, 2020 8:15pm
GetHuman-herewher confirmed the issue is fixed. Hooray!
Jun 22nd, 2020 8:25pm
GetHuman-herewher indicated the issue is not fixed yet.
Jun 22nd, 2020 8:25pm

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