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The issue in GetHuman1713588's own words
The store located on *** *th Avenue, Brooklyn, NY ***** refused to refund me $*** , because they refused to take back a cellphone I've purchased on ** ** and returned on Friday ** ** . I came in the morning of September the *th and a male sales rep, was very rude to me claiming that the box the cell came in was ripped. The box was not ripped, it was an open box. I came back very frustrated that afternoon and just dropped the package with my receipt and left it with a female sales representative who didn't want to process the return, so I just left the cell intact box and receipt on the counter and left the store without a proof of return.*Chase is conducting a dispute and your store is fighting me.*I'm being treated very unfairly and I'm not going to let you get away with taking $*** from me.
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