Hello I bought a phone a few days ago iPhone * s. That day the computers are down and I...

GetHuman1679276's customer service issue with Metro PCS from December 2018

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The issue in GetHuman1679276's own words
Hello I bought a phone a few days ago iPhone * s. That day the computers are down and I waited a few hours * the least they gave me my phone because they said it was the last one so I had to take that one and it supposed to be rose gold but it has a black back on it so I don't know what that's for also they did not teach me how to use it. They did not download anything they charged me the $** to switch over from my old phone and LG Android. I took it back the next day to ask them to help me download it or give me my money back. Roberto at Coral Square Mall said he wasn't able to get Facebook for me or Yahoo I am ** years old I don't understand it too much. The young lady that took care of me the day before was new. I asked him to give me the money back and they send me to the Davie store which I went back then they call people they said they'll call me to this day they haven't call me today is December *rd it hasn't been * days yet. I need my money back that's giving me the runaround Fort Lauderdale Brenda also said that but nobody told me that. When I left I got the receipt in the bag the next day that I took it over. They did not want to help me anywhere please call me at *** *** ** **. I spoke to Stephen in Davie store Brenda in Fort Lauderdale they still sending me to a corporate office in West Palm.
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Metro PCS

Customer service issue
Reported by GetHuman1679276
Dec 3rd, 2018 - 2 mons ago
I have an issue with Metro PCS too
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Seen by 2 customers so far
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Timeline
GetHuman1679276 started working on this issue
Dec 3rd, 2018 3:30pm