My Customer service issue with Merrill Lynch from April 2018

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The issue and preferred resolution, in GetHuman618300's own words:
I was trying to do something, and ran into a problem.
Get a loan from my ***k plan
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Merrill Lynch

Customer service issue
Reported by GetHuman618300
Apr 21st, 2018 - 3 mons ago
I have an issue with Merrill Lynch too
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Seen by 2 customers so far
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GetHuman618300 started working on this issue
Apr 21st 11:56pm