I have been trying different days and computers to get into my account to pay my bill...

GetHuman1032495's customer service issue with Merrick Bank from August 2018

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The issue in GetHuman1032495's own words
trying to makwe a payment ... I have been trying different days and computers to get into my account to pay my bill. I cannot get into and all I want to do is pay my bill now it is probably late and I am trying to keep account with no service charges. I am going to have to go to mail for some reason I am having trouble getting into the account online. HELP *Marilyn Taylor
because I pride myself in making payments ontime. this past month and a half has been horrible with death in the family (*) and I am afraid I forgot something
help me get into my account or pay over the phone. :Less frustrating right now to pay over the phone
* years
I have tried over and over on the Merrick Site to get into account cannot do it.
I have an issue with Merrick Bank too
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Merrick Bank

IE Merrick Bank site
Customer service issue
Reported by GetHuman1032495
Aug 24th, 2018 - 4 mons ago
I have an issue with Merrick Bank too
Not resolved
Seen by 3 customers so far
Similar issue to 268 others
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Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number