on Sat, May **, *:** PM I ordered an item*from Mercado Libre Mexico to be delivered bet...

GetHuman4887504's customer service issue with MercadoLibre from May 2020

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The issue in GetHuman4887504's own words
on Sat, May **, *:** PM I ordered an item*from Mercado Libre Mexico to be delivered between may ** and June *.**On May **, one day before the first programmed delivery day, DHL sent me an email to inform me they could not deliver the package and tell me to go to their office to pick it up.**We are in an pandemic emergency and I belong to a high risk factor, so I'm unable to leave the safety of my home to go stand in line at he local DHL office.**I tried all the help methods on the web and the phone, but could never talk with somebody.**Because I want the item and I paid for home delivery I would like for Mercado Libre to make DHL deliver the item to my home.**It is not possible, then I want the item returned and the order cancelled.**I appreciate your good intentions and hope for a good solution.**Thank you.

GetHuman4887504 did not yet indicate what MercadoLibre should do to make this right.

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MercadoLibre

Customer service issue
Reported by GetHuman4887504
May 29th, 2020 - a year ago
Not resolved
Seen by 16 customers so far
Similar issue to 325 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman4887504 started working on this issue
May 29th, 2020 7:53pm
GetHuman4887504 indicated the issue is not fixed yet.
May 30th, 2020 2:46pm
GetHuman4887504 indicated the issue is not fixed yet.
May 30th, 2020 2:47pm
GetHuman4887504 indicated the issue is not fixed yet.
May 30th, 2020 2:47pm
GetHuman4887504 indicated the issue is not fixed yet.
May 30th, 2020 2:47pm
GetHuman4887504 indicated the issue is not fixed yet.
May 30th, 2020 2:47pm

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