on Sat, May **, *:** PM I ordered an item*from Mercado Libre Mexico to be delivered bet...
GetHuman4887504's customer service issue with MercadoLibre from May 2020
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on Sat, May **, *:** PM I ordered an item*from Mercado Libre Mexico to be delivered between may ** and June *.**On May **, one day before the first programmed delivery day, DHL sent me an email to inform me they could not deliver the package and tell me to go to their office to pick it up.**We are in an pandemic emergency and I belong to a high risk factor, so I'm unable to leave the safety of my home to go stand in line at he local DHL office.**I tried all the help methods on the web and the phone, but could never talk with somebody.**Because I want the item and I paid for home delivery I would like for Mercado Libre to make DHL deliver the item to my home.**It is not possible, then I want the item returned and the order cancelled.**I appreciate your good intentions and hope for a good solution.**Thank you.
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May 30th, 2020 2:47pm
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