Poor customer service, very difficult to contact& get a response!

GetHuman-pootytan's customer service issue with Menard Inc. from September 2020

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The issue in GetHuman-pootytan's own words
Item malfunction and I thought I might get to talk to a person to resolve before I swear off ever purchasing from menards online again. ... Recently purchased ufo scene train display for model trains online. Item does not work properly. I need help regarding what to do to get the item working properly or where do I return it. I tried calling the number that you list ,***-*** ****, but the phone simply would ring none stop......but no one answered.
You can't always resolve a problem with e-mail that requires details and could easily and quickly be disposed of by talking to a person. That way the customer isn't going back and forth online. Simple but cost effective!
Since I am not good at using e-mail to texting I would greatly appreciate a phone call at either ***-***-**** or at ***-***-****, both are land lines , not cell phones.
I am a recent menard online customer with a order worth over $***.** but in the past I have regularly shopped at menards stores. I am a model train enthusiast and I spend over $****.***yearly on train related items.
I have given up and will probably never use Menards online again in the future.
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Menard Inc.

Train stuff o gauge ufo scene
Customer service issue
Reported by GetHuman-pootytan
Sep 29th, 2020 - 2 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 749 others
0 customers following this

Timeline

GetHuman-pootytan started working on this issue
Sep 29th, 2020 8:38pm
GetHuman-pootytan indicated the issue is not fixed yet.
Sep 30th, 2020 6:39pm
GetHuman-pootytan indicated the issue is not fixed yet.
Sep 30th, 2020 6:49pm
GetHuman-pootytan indicated the issue is not fixed yet.
Sep 30th, 2020 7:08pm
GetHuman-pootytan indicated the issue is not fixed yet.
Sep 30th, 2020 7:14pm
GetHuman-pootytan indicated the issue is not fixed yet.
Oct 2nd, 2020 4:00pm
GetHuman-pootytan indicated the issue is not fixed yet.
Oct 2nd, 2020 4:00pm

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