Menards has items online where you can search for convenience. I searched for simple cu...

GetHuman3906773's customer service issue with Menard Inc. from November 2019

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The issue in GetHuman3906773's own words
Menards has items online where you can search for convenience. I searched for simple curtain rod and I found this. ( below)* https:**www.menards.com*main*window-treatments*curtains-drapery-hardware*bali-reg-**-***-heavy-duty-single-curtain-rod***-****-***p-*************-c-****.htm?tid*-*******************&ipos*** .*A Bali rod as well as all kinds of Bali items.*Bali* **" - ***" Heavy Duty Single Curtain Rod** Click to add item "Bali* **" - ***" Heavy Duty Single Curtain Rod" to the compare list*Compare* Add To ListClick to add item Bali* **" - ***" Heavy Duty Single Curtain Rod to your listItem Bali* **" - ***" Heavy Duty Single Curtain Rod is already in your list*Sku * ********$*.** *You Save: $*.** After Sale Price* Shipping*I wasted my time and traveled to the Homewood Store to purchase this rod which was advertised at a sale price. Once in the store I couldn’t find it and asked for help.*The Menards helper couldn’t find it and then I was told the Bali items are discontinued and no longer available at Menards. *After being frustrated and inconvenienced, I went to the service desk. The service desk help is quite a bit not customer service orientated. CUSTOMERS SHOULD ALWAYS BE TREATED WITH CARE and CONCERN and WITH POLITENESS and A SMILE. As well a hope we come back and a THANKS for Shopping at MENARDS. (not as if they are a bother)*I purchased the other rods at a higher cost because I needed them at that time.*I shop at Menards constantly but not at the Homewood store!! I shop continuously and extremely often at the Hammond store, where I feel the service is better.*My additional concern is why is this item still listed if you don’t carry the item and have parted company with Bali.*I rely on your credible info. *Most often when I shop, I look online first to view things and use that to decide what I’ll purchase.*It would be much appreciated if you would remove the items and work on the opportunity to give me the BEST CUSTOMER SERVICE, I and all CUSTOMERS DESERVE. I don’t shop at Lowes or Home Depot. *I prefer Menards and I have the receipts to prove my preference to MENARDS.!!*Thank You,*Joy Taylor*J*****@***.com*(***) ***-****

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Menard Inc.

Customer service issue
Reported by GetHuman3906773
Nov 8th, 2019 - 3 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 2390 others
0 customers following this

Timeline

GetHuman3906773 started working on this issue
Nov 8th, 2019 7:02pm
GetHuman3906773 indicated the issue is not fixed yet.
Nov 8th, 2019 11:31pm
GetHuman3906773 indicated the issue is not fixed yet.
Nov 9th, 2019 9:44pm
GetHuman3906773 indicated the issue is not fixed yet.
Nov 12th, 2019 2:14am
GetHuman3906773 indicated the issue is not fixed yet.
Nov 12th, 2019 2:15am
GetHuman3906773 indicated the issue is not fixed yet.
Nov 12th, 2019 2:15am

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