Menard Inc. Customer Service Issues

Due to the blizzard in northern Minnesota and Wisconsin, the stores are remaining open. The employees' safety is being compromised as the store manager insists on keeping the store running for profit. It seems like the company is disregarding the well-being of its staff completely. I have decided not to patronize this store anymore and will be urging everyone I know to avoid supporting a corporation that disregards the dangers associated with severe weather conditions like this.

I have a question rather than a complaint. I have been a long-time customer at the Tinley Park store in Illinois and truly appreciate the store and its staff. I have been hoping for the availability of stained interior solid doors in styles other than gunstock in the mission-style oak. I have noticed that the six-panel oak doors can be ordered in the English Chestnut color I desire. I am interested to know if it is possible to place a special order for this specific color. I would like to purchase approximately 12 doors. Thank you for your attention to this matter. Best regards, B.W. Email: [redacted] Phone: [redacted]

Today, my husband and I visited your store in Peru, Illinois around 10:30 a.m. We spent nearly two hours browsing without receiving any assistance. I recommend reviewing the security footage. I was wearing a tan jacket, which I took off, and my husband was in a blue quilted flannel and ball cap. We moved through laundry, plumbing, and paint sections before spending over an hour at the stair rails. We made a purchase of over $[redacted] but were disappointed with the lack of customer service. Unless improvements are made, we will not return. Such poor assistance is unacceptable.

Dear Menard’s Customer Service, I am a long-time supporter of Menard's for over 20 years. Recently, my experiences at the Dayton locations have been disappointing. Issues like concrete bags bursting, plumbing missing seals, bits and blades wearing out fast, plants dying quickly, and receiving poor advice from associates have been concerning. While I do return items frequently, the process can be time-consuming, and occasionally I face challenges due to missing receipts. I hope you can address these issues promptly to improve my customer experience. Thank you, Matthew G.

I am a loyal customer of the Menards store in Lewis Center, Ohio. Recently, I experienced a disappointing rebate process with request [redacted], rebate [redacted]. As a result, I have chosen to shop at Home Depot in Lewis Center instead. I faced issues with my $40.00 rebate (request [redacted]) as it was misplaced, unlike the other rebate in the same envelope. Despite providing the necessary information and documentation again, I have yet to receive the check as promised. The time and effort I invested in this process have been discouraging. Regrettably, this experience has led me to stop shopping at your store. Sincerely, William Zuzalski

This morning, I went to return 3 keys that were duplicated at the Key Me kiosk on November 22nd. Unfortunately, they did not work correctly. Customer service stated they couldn't refund my money as Menards does not own the kiosk. Despite lacking a phone number or forms for credit, a polite girl escalated my concern to her supervisor. The supervisor reiterated the same information and offered to involve the general manager, Nick Owens. After Nick confirmed he couldn't assist and mentioned the store's lack of responsibility for the kiosk, he abruptly told me to leave. I'm shocked by his response and have already reached out to Key Me about this. Nick's unprofessional conduct is concerning, and I believe an apology is necessary, though I'm not seeking the refund of $5.04. I urge you to investigate this incident with the two service representatives present.

I have a scheduled refrigerator delivery today, and after contacting online customer service, I am disappointed with the delay. The delivery time window was between 9 a.m. and noon, but at 10:45 a.m., it's clear the delivery won't be on time due to the contractor's truck issues. I've spoken to the delivery manager, and I understand they are working to resolve the situation with three individuals. It's frustrating to have taken time off work without pay for this delivery. I hope Menard's will take appropriate steps to compensate for this inconvenience and address the delay promptly. Thank you.

I purchased 2 mitered countertops from the Jackson store on 11/19 and scheduled delivery including a sink and faucet. However, on 11/20, I was informed they only had one countertop piece, and attempts to reach them were unsuccessful. After canceling, I noticed stock online, but upon revisiting the store, the items were unavailable. Disappointed and inconvenienced, I decided not to return to the Jackson store. On 11/27, I ordered a countertop at the Ann Arbor store, but struggled to contact them for sink and faucet orders. Despite the damaged items upon delivery on 12/3, the delivery person demonstrated care. Still, the lack of customer service has deterred me from using Menards for future home improvement needs.

I purchased a motion-sensing light from your Saint Paul, Minnesota store. However, after bringing it to Texas, I discovered that the mounting plate was missing from the box. I have been trying to contact the company without success as I only reach a recording prompting me to leave my details. I am unable to return to a store in Minnesota due to my location in Texas. I kindly request for a mounting plate for the motion sensing light with the model number [redacted] to be sent to me. It would be greatly appreciated if you could assist me with this matter. Unfortunately, there isn't a store in my current area of Texas. Please contact me at [redacted]. Thank you.

We placed an order for two doors on October 28th. We were given several delivery dates, starting with within 2 weeks, then moving to 4 weeks, and the latest date being December 11th. Today, we were informed that the doors have not even been shipped yet. It's frustrating to have waited two months for two pine doors, especially with our ongoing remodel being held up by this delay. If I had known, I would have looked for alternatives. Our order number is HRON[redacted]1. I am not satisfied with this situation. I require either the doors promptly or a refund so I can source them elsewhere.

I used a prepaid Visa card to make a purchase, and when I returned the items, the store attempted to reload the funds onto the non-reloadable card. Since that wasn't possible, I ended up with no refund. The store is now insisting I take a store credit at Menards, which is not what I want. I specifically chose the prepaid Visa to have the flexibility to spend the funds where I choose, unlike a store gift card. This money is from my work bonus, distributed on prepaid cards to avoid tax deductions from our salaries. My workplace never specified that I must use these funds at Menards, and I should not be compelled to do so. It feels like theft to me, and I am adamant about getting my money refunded.

I have been a loyal customer at Menards for many years until an incident last Saturday. I have a registered small (6lb) service therapy dog named Dolly, who accompanies me shopping. Dolly is well-behaved and stays in her bed in the cart. The manager at the Marshall, Minnesota store told me dogs are not allowed in the cart, even though Dolly never touches it. This rule surprised me because Dolly is so well-mannered and brings joy to others. If this is a firm rule, I may have to shop elsewhere. Runnings, a local store, has no issue with Dolly shopping with me. I hope Menards considers the impact of losing a loyal customer like me and the negative impact it could have. I have always spoken highly of your store but may have to reevaluate if I cannot bring Dolly along. Thank you for understanding my concerns. Sincerely, Kerwin Armitage [redacted] 5th St Tracy, MN [redacted]

Dear Sir/Madam, I would like to bring to your attention an unfortunate incident I experienced recently. I had engaged a contractor to install windows at my property and made the payment with a check for the window order. Regrettably, the contractor misused my credit card to make purchases amounting to over $9,[redacted] at the Menards store in South Terre Haute, IN. Despite my efforts to address the issue with the store manager by providing evidence such as receipts, the process of returning the wrongly ordered windows has been difficult. The new contractor I hired for installation also discovered that the windows ordered were not the correct specifications as agreed upon. I approached the store to return the windows, but I faced challenges as they cited a contract was in place preventing any refunds even for the broken windows received. Despite the theft being reported to my credit card company and the authorities, I have not received adequate support from Menards in resolving this matter. Thank you for your attention to this matter.

I received my order of 2 Electronic Arcade Hover Shot target games, but instead of two separate boxes, they arrived as two boxes taped together. The boxes have holes in them, and the ends were taped before being wrapped with additional tape. I hope the games are brand new and not used, and I'm concerned about why they were taped up this way. I haven't opened them yet as they are Christmas gifts. My order number is OCRE33789.

Hello, I am reaching out for assistance from anyone who could help me buy back my home from the mortgage holders. My current living situation is unstable due to a family member struggling with alcoholism, impacting our finances. I am looking to secure a home for myself and my pets, allowing me to move forward. Finding a new rental has been challenging due to my commitment to caring for animals and my work as a health & life coach. I envision making coaching my full-time career eventually. If you know anyone who could help, I would appreciate any assistance. Thank you, Cynthia Kyle

Subject: Concern Regarding Fox Lake Illinois Store Incident Dear John Menard, I am writing to you to address an incident I experienced at your Fox Lake Illinois store. About two weeks ago, I reached out via your website but did not receive a response. On Christmas Eve, I arrived a few minutes before the 5 PM closing time. However, the parking lot lights were already off, and I accidentally ran over an unseen island. I noticed a flat tire when I returned from the store. Despite trying to change the tire in the rain, I faced difficulties. The store's employees were unhelpful and even mentioned wanting to go home when I sought assistance. I have attached photos showing the damaged tire and the poorly marked island. I believe reimbursement for the tire is fair, and improvements to prevent similar incidents should be considered. A nearby store's properly marked island serves as a good example. Additionally, leaving the parking lot dark while customers are present poses safety risks. Thank you for your attention to this matter.

My family and I enjoy shopping at Menards, but we had a troubling experience recently. We purchased a Briggs & Stratton gasoline snow blower from the Melrose Park, IL store this past Saturday. Despite carefully following the Manual, the machine wouldn't start. When we tried to return it on Sunday, we were informed that once gasoline is added, returns are not allowed. Instead, we were directed to Russo Power Equipment for repairs. Today, Russo informed me that there is a broken O ring valve inside the carburetor. Upon contacting Menards, I was told that this part is not covered under warranty. In summary, Menards sold us a faulty machine that cannot be exchanged because we added gasoline to it. In addition to the $[redacted] paid using invoice #[redacted]1 dated 01/04/20, Russo is charging around $60 for repairs on a brand-new defective machine bought from Menards. The store staff have been unhelpful in resolving this issue, leaving me puzzled by this experience from such a reputable company. I am willing to provide any necessary documentation or details if needed.

I'm currently dealing with an issue involving doors from Colonial Elegance. Recently, Cathy Drinkwine from Guest Services reached out to us regarding the problem. Although Colonial Elegance has offered to replace the faulty doors, they are unwilling to reimburse us for the labor spent on preparing, painting, and hanging them. The frosting on the glass panels of both new doors is defective and marked up. The instructions specifically indicate that the backing should be removed from the glass after installation. It seems reasonable that either Menards or Colonial Elegance should cover this cost, rather than us.

I visited the Blaine store in Minnesota and accidentally left the store with a sweatshirt on that I forgot to pay for. Despite trying to explain and offer payment, I was stopped by the loss prevention team. This left me feeling embarrassed. Later that evening, the loss prevention officer contacted me on Facebook, hitting on me and acting as if nothing had happened at the store.

I am writing to seek assistance for my friend in Florida who has just been granted the keys to her own school. Her name is Tiffany, and her life has been marked by hardship and resilience. After losing her husband unexpectedly in an accident, Tiffany learned she was pregnant with their daughter just days later. She is a devoted mother to eight children, and her perseverance in the face of tragedy is truly remarkable. Now that Tiffany's dream of owning a school has materialized, she is seeking help to create a conducive learning environment for her students. Specifically, she is in need of 4 gallons of sky blue paint to transform the ceiling tiles in the hallway. I am reaching out to request a gift card that could cover this expense as a gesture of support for Tiffany and her school in Cape Coral, Florida. If you are able to assist, I can provide you with her contact information. For more context on Tiffany's story, you can refer to this news coverage: [redacted]. Thank you for considering this request, and I eagerly await your response. Warm regards, Kerry S.