"I have a dream that my four little children will one day live in a nation where they w...

GetHuman2989422's Complaint issue with Menard Inc. from May 2019

Help with my Menard Inc. issue
First: share to improve GetHuman2989422's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2989422 may need:
Order number, Billing address, and Email address on the account (if applicable)
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman2989422's own words
"I have a dream that my four little children will one day live in a nation where they will not be judged by the color of their skin, but by the content of their character." MARTIN LUTHER KING, JR.**I left this store in tears today and I will never return even if I got paid. I've been shopping at this store for years, and I can't remember a single time where I would say I had great experience. **The employees always ignore me and when I really need help I have to chase someone down. Usually I try not to ask for help, I just figure things out. On the contrary, Caucasian customers seem to get more attention and help from the employees. **I came up with a solution to my own problems. Instead of going to the store and getting treated like I'm lost, I started shopping online and just showing up to pick up my stuff.**Yesterday I bought Paver blocks and sand. Went in and was able to get help loading the blocks in my car. Today, I went back for the rest of my order and the first thing the gate attendant tells me is that I need to go inside and get my order printed. I told him I have the order number and he can use it to look up my order. He insisted that I go inside, I said no I don't have to. I explained that I was there yesterday and they were able to look up my order using the order number. **Gary, finally reluctantly asks for the number, which I gave him and he was able to find my order. Before I drive in, I asked him to get me help loading the blocks, which weigh about ** pounds each.**I drive to the location where the blocks are located, and I wait like I've done six times before. I wait, and wait, and wait and wait.....no one shows up. This has happened with Gary before. I waited for help and no one showed up. I ended up loading the blocks by myself and when I was leaving, I asked Gary what happened to the help and he apologized. I accepted his apology and proceeded with my day.**Now this is the second time where no help came while Gary was the attendant at the gate. Coincidence? I don't think so!**Well, back to my story. After ** minutes I go to the flowers are and ask the attendant if she could radio someone to come help me. She says she will. I go back in my car and wait. Long story short, no one came.**By this time, I'm pissed! I go in the store and ask to speak to a Store Manager, I'm told one is on the way. Of course it's going to take a few minutes for them to make it to where I was as he was coming from the main store.**I go back outside to see if help came, and to my surprise....no one was there. I get back in the car and drove back to the gate. I ask Gary whether he ever called for help as I've been waiting for over half an hour. By this time, I'm breathing fire!**I go back to the location and decided to load part of my order myself. By now I'm so upset, I'm literally crying. The manager shows up and I can't even talk. I tell him I don't need help and that I won't be taking all my order. He starts helping me load the blocks, and after I had ten, I told him that was enough. I got in my car and drove off.**I get to the gate, Lord knows I don't even want to see Gary. I was so upset, I could chew him alive if that's an option. I proceed to tell Gary that I only took part of my order and I will not be taking the rest. He opens the gate and says I have to go inside as his computer won't let him do it.**Oh boy....I repeat myself and say, you need to check the items I took off my order. I will be asking for a refund for the rest of the items. Gary had the nerve to raise his voice at me. He said, you have to go inside there is nothing I can do for you. I said, so you won't even what I took and at that point he says, oooh... and grabs his tablet. **Too late now, I drive off. The blocks I took were already paid for, but since he didn't reduce the quantity in his system, I could say I didn't take any, but I'm an honest person and I will make sure the correct amount posts to my account. **With that being said, enough is enough. I will never ever shop at Menards again.

GetHuman2989422 did not yet indicate what Menard Inc. should do to make this right.

How GetHuman2989422 fixed the problem

We are waiting for GetHuman2989422 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Menard Inc. customer problems.
How Do I Log a Complaint to MenardsHow Do I Give Feedback About My Experience to Menard?How do I file a complaint with Menards?
Do you have a customer issue as well?
We can help you get Menard Inc.'s attention and get better help faster. Tap below to get started.
Having Menard Inc. issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Menard Inc.

Complaint issue
Reported by GetHuman2989422
May 27th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 1381 others
0 customers following this

Timeline

GetHuman2989422 started working on this issue
May 27th, 2019 11:24pm

Paying Too Much for Cable?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies