Wrong shingles, not for siding, we loose $*** stocking fee but you can't order what we need. Calling me would be helpful ***-***-****

GetHuman-culleybo's Complaint issue with Menard Inc. from May 2019

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The issue in GetHuman-culleybo's own words
Purchase cedar siding for our home. ... We've spent over $***,*** at our local Menards (Lebanon, IN) this year. Had some rebates so spent them on cedar siding shingles. They gave us the wrong ones in a white color & had to order * extra bundles to complete our order. When we noticed they didn't match our red cedar post etc we returned them & stopped the order on the remaining * bundles. We explained what they were for & they said they'd have to special order what we needed. They ordered red cedar shingles but they were extremely rough, uneven & didn't look like siding shingles. When our contractor arrived after the severe rains a week later he said "these are not siding shingles". We need level & square shingles such as **" ** perfection A-butt smooth sawn shingles. You do not sell what we need. So after returning these awful rough things, they charged my husband $*** restocking fee & only gave him $*** credit (of his $*** purchase price) He will never step foot in your store again after HE drove them to the back & helped unload them (He'd like his $*** back, let alone to be paid for restocking them himself) & now we have $*** credit but you can not order the shingles we need. I'd really like an email for contact to show you the finished garage, pool house we build for $***,*** plus the siding, windows etc going on our house now that all came from Menards.*As a small business owner, I'd never do my customers this was & would certainly hope a business such as Menards would treat their customers better. The Smirky sales lady that said "that's the way it is, sorry, have a good day" should be required to take an etiquette class as well as be reminded that customers such as ourselves, are why she has a job!*Extremely disappointed, DeeAnn & David Culley
They told us they could order what we needed!
$*** in store credit at the VERY least!
$***,*** in products to your store this year alone!
Yes, my husband tried to get them to order what we need, when he was told to go to Lowes because you can't get it he explained it would be helpful to have the $*** in cash then since we couldn't get them at menards. Store credit is fine if they could order the **" ** perfection A-Butt shingles by centigrade that we need.
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Menard Inc.

Cedar shakes
Complaint issue
Reported by GetHuman-culleybo
May 11th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 1280 others
0 customers following this

Timeline

GetHuman-culleybo started working on this issue
May 11th, 2019 4:49pm