Menard Inc. Customer Service Issues

While checking out at Menards in Bolingbrook, IL on [redacted] Bolingbrook Drive, I experienced a concerning incident. A lady with a bank deposit bag unexpectedly opened the cashier's drawer during my debit card transaction without any communication, causing disruption. The card reader then prompted me to swipe and enter multiple times, followed by requesting my pin before declining the purchase. The cashier suggested using another card, but I didn't have one. I believe the supervisor should be more aware that opening the drawer can disrupt the card machine, a common technology feature. I had to swipe and enter my pin repeatedly until the drawer closed, resetting the system. This issue not only impacts transaction flow but also poses security risks for customers like me entering sensitive information multiple times. It's crucial for the staff to receive proper training and supervision to prevent such incidents in the future. Thank you, Kelly Granberry

Hello, On Saturday, April 13, [redacted], my spouse and I were shopping for bathroom renovation materials at Menards, located at [redacted] East Ave, Hodgkins, IL [redacted], Store # [redacted] HODG. We visited different departments and had the pleasure of receiving assistance from your friendly staff. The previous night, Chris guided us to get started, and on Saturday, we purchased various items including tile, lighting, flooring, and paint. We even arranged a pick-up date for a tub, sink, and cabinet. While most associates were knowledgeable and professional, I encountered a slight issue at the customer service counter. I wanted to praise the staff who assisted us, but the employee seemed unsure of the process to record compliments. I believe positive feedback is just as important as addressing negative instances to boost employee morale and performance. Having a feedback form or a web link for customers to acknowledge outstanding service could be beneficial. I would like to commend the employees who helped us, including Chris, Patryk, James, and Nacho. I appreciate their excellent service and hope they receive recognition for their efforts. Sincerely, Dr. Juan Clas

I recently had a frustrating experience at Bradley Menards. Last week, after our order went missing, we had to place a new one. Despite being told I could pick it up the next day, my husband had to wait almost three hours at the store. Then, when I went to exchange the wrong door we ordered, it took over an hour due to a process involving dropping it off, repurchasing, and then picking it up again. When the doors were loaded into my truck without support, my request for help was denied, making me feel uneasy about the situation. The lack of communication, professionalism, and organization at this store has led me to choose Lowe’s for my future home material needs. I'm sure others may have had similar experiences and will look elsewhere for their purchases.

My husband and I attempted to join the shopping spree sweepstakes at the new Avon, Ohio location of your store. Regrettably, the sweepstakes kiosk was malfunctioning. Associate Doug Wetzig tried to assist us and then fetched another associate (name unknown) to try to fix it to no avail. A third associate named Joe mentioned the machine had been problematic since Sunday despite supposed service. After a **-** minute wait, an unnamed gentleman contacted the General Manager (Rory). Rory came over, apologized, and seemed unsure what to do, conveying a nonchalant attitude about our inability to enter. He suggested filling out a card for the daily giveaway at another location, which we had already done. Feeling determined to be included, I insisted on staying until a solution was found. Rory proposed that Joe take our details to enter us later when the machine was repaired, though I doubted the fix would occur promptly. The bottom line is your machine was not functional, raising concerns about its reliability. It is essential to address such issues promptly instead of risking a negative impression due to faulty equipment.

My husband and I attempted to enter the shopping spree sweepstakes at your new Avon Ohio location, but unfortunately, the sweepstakes kiosk was not functioning properly. Associate Doug Wetzig attempted to assist us and another associate also tried to fix the machine to no avail. A third associate named Joe explained that the machine had been problematic since Sunday despite being serviced. After waiting for a while, the manager Rory apologized and offered us the option to fill out a card for the daily giveaway at another location in the store. I insisted on being entered, which prompted Rory to have Joe take down our information to enter manually later. However, I doubt this will happen given the circumstances. The bottom line is that the machine not working is unacceptable. I felt disappointed about missing the chance to enter. Menards should hold someone accountable for this issue and reconsider using these unreliable kiosks to prevent such incidents in the future.

I bought a washing machine on April 12 at the Hutchinson store and it was delivered the following day. After using it for a few loads, a pillowcase got caught around the agitator and is stuck. I visited Menards in Hutchinson on April 16 and was directed to contact Maytag for help. Despite submitting the warranty, I faced difficulties with Maytag due to my contact information not being in their system. I expressed my desire to return the machine for a different one at Menards and was initially assured they would assist at the service desk at no extra cost. However, when I presented the receipt, I was redirected back to the appliance department. The staff informed me they couldn't pick up the machine, repair it, or offer a replacement since it had been used. Feeling deceived and unsatisfied, I am disappointed with the service and will not be purchasing appliances from Menards in the future. I am seeking repairs or a replacement without any additional delivery charges.

In January, while shopping at Menards in Cedar Rapids, Iowa with my children, my disabled son unwittingly took an item from the store without my knowledge. The store falsely accused me of encouraging him to steal, which is not the case. My son, who hears voices, indicated that the voices urged him to take the item. I am wrongly being penalized for this incident and seek to rectify the situation. I have received citations related to this misunderstanding and require assistance with resolving them. My contact number is [redacted]. My name is Julie. Thank you, I await your prompt response.

Hello, I am a big fan of Menards! I appreciate the wide range of products you offer, from groceries and snacks to household items. I have a suggestion for the Beloit, WI store - could you consider switching the lights in the parking lot to LED lights? This would make the parking lot brighter and safer, especially with the nearby truckers, beggars, and theft issues at the Walmart next door. The dark parking lot makes me feel uneasy shopping at night, even though I am a frequent customer. By upgrading to LED lights, not only could you improve safety but also potentially save on electricity costs and even qualify for grants from the electric company. I believe this improvement could attract more customers and enhance the overall shopping experience. Thank you for considering my suggestion.

I enjoy shopping at Menards and have been a customer since the Independence store opened. I usually have a positive experience, however, tonight an employee in the paint section made me feel uncomfortable. I felt like she was following me closely, almost stalking me. I have spent a significant amount of money at Menards without experiencing this before. The employee's behavior made me feel unwelcome, and I even felt like leaving the store. This is not the usual pleasant interaction I have had with Menards staff. I hope that this feedback reaches the employee in question and that future interactions will be more positive. Despite this incident, I will continue to shop at Menards, but I will be more cautious in case I run into the same employee again. Thank you, Marc.

I recently purchased an 18-gauge cordless brad nailer with item number [redacted] from Menards in South Bend, Indiana, within the last 90 days. Unfortunately, the nail gun turned out to be defective, so I attempted to return it at the Menards in Michigan City, Indiana, without a receipt. They took the nail gun and provided me with a receipt inquiry number: 3[redacted]19-[redacted], instructing me to visit the website receipt inquiries at Menards.com to either retrieve my nail gun or receive a refund. As a construction company owner who frequently spends over $[redacted],[redacted] a year at Menards, I am requesting assistance in resolving this matter promptly. I originally paid in cash but am open to either receiving a replacement nail gun or store credit in light of my loyal patronage. Failing to address this issue satisfactorily may result in me taking my business elsewhere, specifically to Lowe’s. Thank you for your attention to this issue.

I placed an order for custom cabinets on 3/20/[redacted], expecting delivery within 7 to 10 days. However, the cabinets took over three weeks to arrive, causing a substantial delay in my home renovation project. When the cabinets finally came, incorrect parts further delayed the installation by at least 10 days. I spoke with the department manager, Justin Day, who offered a $50 credit or the option to file a corporate complaint, but not both. I've had to repeatedly contact staff for updates, missing work for the installation that never happened. This situation has caused significant inconvenience to my family, with a section of our home unusable for much longer than planned. I believe the $50 credit does not address the broader issues of missed timelines, lack of communication, and ordering mistakes. I hope that by escalating this to the corporate office, they can address the systemic problems in the store. I look forward to resolving this matter promptly. Thank you for your attention.

I have two complaints about my recent gazebo purchase. Firstly, the delivery was not as agreed upon with Menards. Despite selecting the 7 am to 12 noon time slot, I was informed at 8:30 am that the gazebo was just being loaded for delivery. The gazebo arrived at 1:30 pm, exceeding the agreed time. It was frustrating to wait for 5 hours beyond the delivery window. Secondly, the Backyard Creations® 10' x 12' Concord Steel Roof Gazebo I received was not as described. The 10X12 feet measurement refers only to the roof, not the actual footprint of the structure, which is misleading. I would like to return the gazebo and explore my options. Thank you for addressing these issues. - Trish Caruso

During my visit to the store located at [redacted] Orchard Centre Road in Holland, Ohio, I encountered some challenges with the customer service. Upon seeking guidance on a specific item, an employee redirected me to another department without confirming the availability of the product. Subsequently, in the paint department, an associate named Brad attempted to assist me by suggesting alternative items; however, his expertise fell short of my expectations for a large store like yours. Despite my efforts to clarify the product I needed for my project, Brad seemed impatient and unresponsive. This lackluster experience, coupled with an unfriendly cashier, left me feeling frustrated, leading me to reconsider future visits to Manards.

I am having an issue with my recent order. I ordered 3/4x4x10 pressure treated plywood to be delivered on Monday the 22nd but it was not there when I visited on Tuesday the 23rd. I made a second trip on Wednesday the 24th and still could not locate my order. I have wasted a total of 5 hours driving and over a half of a tank of fuel in my Ford Excursion, which is over 22 gallons of gas, almost half the price of my order. I am very dissatisfied with the service. Katie at the Jeffersonvie Indiana location was helpful in searching for my order diligently, but the overall experience has been disappointing. I can be contacted at [redacted] or [redacted], or via email at [redacted] I am extremely dissatisfied and regret not going elsewhere for this purchase.

I purchased a fence and materials totaling $[redacted], including an additional $[redacted] for delivery of 8ft sections. The items were delivered to my front lawn, but there was a mess of torn open concrete bags hidden underneath. It took myself and others six people to clean up the mess. I have been attempting to get a refund for the delivery fee, but have been given the run around by Onalaska Menards. I believe it is reasonable to request a refund under these circumstances, especially considering I had to return damaged items to the store myself. I hope this issue can be properly addressed as I have plenty of pictures documenting the situation. My name is Kristen Erickson, and I expect better service from Menards in the future.

I tried to talk to about six men chatting in front of the store, but I was met with rudeness, smirks, and condescension throughout our conversation. When I asked for the corporate number to report their behavior, they all claimed there was no corporate number, which I found hard to believe. I expressed my disappointment at their rudeness and mentioned I would report the interaction to the corporate office. I feel none of them cared about resolving the situation. I asked for an apology and suggested changes to improve the garden center's service. If not implemented, I will take my business to Lowe’s and Home Depot in the future. I wonder if I would have been treated the same way if I were male. This unpleasant experience left me questioning if it was discrimination, something I take seriously given my professional background working with men. This incident was truly uncalled for on such a lovely day.

I was wrongly accused of criminal actions at Menards in Brentwood. The store staff accused me of stealing, leading to the police detaining me. During the incident, a worker harassed me, escalating the situation. Eventually, I was arrested, but later released as surveillance footage proved my innocence. This experience left me embarrassed, humiliated, and feeling racially profiled. I am disheartened by the way I was treated and have lost faith in returning to that area or any Menards store due to the stigma attached to me from this event.

I left the Taylor Mi store at 10:00 pm and had an unpleasant experience. As a business owner with multiple rental units, I visited at 6:30 pm and ordered $[redacted] in pine trim. Despite being told the order would be ready by 9:30 pm, it was still incomplete upon my return. The back manager's priority was disregarded, and the staff seemed unresponsive. When we asked to speak to the store manager, we were met with excuses and blamed for the delays. We wanted to use the store for future projects, but the lack of professionalism and poor customer service left us disappointed. We sought responsibility, not discounts, and felt the situation was mishandled. Communication and efficiency are crucial in such a competitive market, and I felt it was necessary to share my experience to highlight areas for improvement. Thank you for your attention, Kelly S. [redacted]

I purchased a brand new lawn mower yesterday from one of your stores in Moline, Illinois. However, upon getting home and using it, I noticed that the wheels are not level. Even when all set to the same height, one wheel is consistently an inch off from the rest. Since it's a new purchase, it's disappointing that it needs immediate fixing. When I asked to return it, I was met with rudeness and an insistence that I have it repaired elsewhere. I expected a fully functional new mower from your store, and now I'm faced with the inconvenience of having to seek repairs elsewhere. As a loyal customer, I believe this situation should be handled differently. I hope for a satisfactory resolution to this matter without needing to transport the mower to another location for repair.

I recently experienced issues with the new rules at the store that affected my ability to make a purchase at the return desk. The accessibility setup for individuals with disabilities is inadequate. 1. The designated parking at the entrance for handicapped customers is appreciated, but having to walk from the exit all the way back to the entrance poses a challenge for those with physical limitations. 2. The scarcity of operational electric chairs and the restriction on using them outside the store premises hindered my shopping experience. Not being allowed to make purchases at the return desk further added to the inconvenience. Unfortunately, due to these accessibility challenges, I have chosen to take my business to Home Depot, where the setup accommodates all customers effectively. Thank you for understanding the importance of accessibility for all patrons.