Menard Inc. Customer Service Issues

On May 16th at 2:23, I placed an online order for two $40 tables with expedited shipping for $[redacted] to be delivered to a store. Just ten minutes later at 2:33 on the same day, I canceled the order and informed Menards to stop the charge. Despite leaving a voicemail and sending an email, I received a response stating it was too late to cancel, which is appalling after 6 days. The customer service representative claimed the items had been shipped, but after tracking the shipment, it appears the tables are still in Eau Claire, Wisconsin. Due to this mishap and lack of service, I have no interest in keeping the tables and will be taking this matter to the Better Business Bureau for a charge dispute. I request immediate contact regarding this issue. Thank you.

On May 12th, [redacted], we placed an order for deck materials, expecting delivery at the store on May 19th, for which we paid $[redacted] for delivery on May 20th. However, on the delivery date, we were notified that it was ready for pick-up and were informed of a delay until May 28th. Our contractor is scheduled for May 23rd-24th, and the delayed notice only reached us late on May 20th. The response from the customer service representative was rude, adding to our disappointment with the service. We feel frustrated by the lack of communication and professionalism. Despite this, we will make arrangements with our contractor for pick-up. We are disheartened by our experience and have decided not to do business with Menaryds again, choosing to give our future business to Lowe's due to their reliability with previous deliveries. We hope for a resolution concerning the delivery fee that we were charged.

I purchased wood fencing with a delivery scheduled for the 17th, but the truck broke down causing a delay. The new delivery date was set for the following Wednesday, but it did not arrive. Confusion arose when my brother was informed it was on the truck, only for customer service to reveal it was never loaded. Despite assurances for a Thursday morning delivery, it did not show up by midday. After a call from my niece noting an estimated 3pm arrival, I am frustrated with this poor customer service experience. I had plans for installation on Wednesday which now need rescheduling. I am requesting either a reimbursement for the delivery or a store gift card to address the inconvenience of waiting three days for the delivery from Menards. This has not been a good first experience with the new store.

This morning, I went to the Sycamore, IL store to make a purchase. I am a frequent customer at this store since [redacted]. However, I had a negative experience with an employee named Jake, who was rude during my fourth encounter with him today. I wanted to buy an 18-inch wall shelf marked at $5.99, but it rang up as $14.99 each at the register. When I tried to show Jake where I found the shelves, he ignored me, didn't acknowledge me as a customer, and was unhelpful in locating the correct price. I found his behavior unacceptable, especially when he accused me of moving the shelves and invaded my personal space aggressively. I spoke to the store manager, Ross, about this, but his response was unsatisfactory as he claimed it was the first complaint he had heard about Jake, despite other employees acknowledging his rude behavior. I hope that appropriate actions will be taken, and I may consider further steps if necessary.

After visiting a Menards store that was 3 hours away, I noticed an overcharge on my receipt for an item I purchased twice. Despite a closer store being 30 miles away, the journey takes around an hour due to the hilly terrain where I live. Living as a disabled veteran in a secluded area, I value my time and energy. I believe there may have been a mix-up with the price at the store I visited. I have evidence in the form of pictures and a video of the receipt and product. Can you assist me in resolving this issue promptly so I can proceed with installing the hardware today? Appreciate your assistance. Thank you, Troy S. Walker.

Living in a small town means driving over 2 hours to the nearest Menards. Missing the 11% sales, I rely on the Menard's Price Adjustment Rebate. Unfortunately, each time I ask for the form, they say it won't be available until the next day. This forces me to make another 2-hour trip just for the form! I could only get it immediately once. The form isn't online, adding to the frustration. It would be helpful if an online option existed or if there were accommodations for out-of-town shoppers. Recently, I had to forgo a large remodeling purchase due to being a day late for the rebate again. The situation is incredibly frustrating.

I visited the store in Mt. Pleasant today to find Turf Builder, but the staff confused it with grass seed. The weed trimmer section was disorganized, with missing displays. Finally found a Craftsman trimmer but no attachments available in-store; had to order separately. While my wife was in the paint section, encountered rude customer service. Decided to shop at Home Depot instead of Menards due to the experience. Will use my three rebate checks one last time at Menards.

I made and fully paid for an order of decking material on 5/16/[redacted]. I received notifications that all items for my special order arrived on 5/17/[redacted] and 5/23/[redacted]. After scheduling a delivery for 5/29/[redacted] due to truck availability, I was informed on 5/28/[redacted] that Menards was short on materials and I would face a delay of at least another week. The store manager, "Bobby," explained that it's their policy to pull materials 1-2 days before delivery. I questioned why the rest of the materials were not set aside along with the special order. Despite expressing my frustration and the impact on my project timeline, Bobby indicated that there was nothing they could do. I raised concerns about material management and customer service. I intended to request checking with other Menards locations to fulfill my order due to Store [redacted]'s shortage issue.

I'm encountering difficulties addressing issues with a Rubbermaid shed purchased from a store in St. Louis. I delayed opening the box due to ground preparation. Upon opening, it indicated there should be a second box, which I did not receive. Despite contacting the store multiple times, the shed model has been discontinued, and the missing box is unlocatable. After discussing with various individuals, a person named Alan suggested a refund as a resolution. We inquired about a comparable replacement to suit our prepared slab space. Alan was to investigate possibilities and update us, but a week has passed without any communication. Our attempts to follow up only seem to result in evasive responses.

I recently purchased 15 large bags of mulch at the Hodgkins, Illinois store. Typically, I bring my son with me, but he was busy. Loading the bags onto the cart was fine, but the cart didn't turn properly. I asked an employee for a better cart, but he went back to sweeping. As a 64-year-old man in good shape, I began unloading the cart until a store worker noticed and came to help. I felt uneasy being watched while doing it alone and compared the experience to Home Depot. Although I prefer Menards, I may shift more of my business to Home Depot after this encounter. I believe it's essential to communicate with staff about customer service to ensure a smoother experience for everyone.

I purchased cabinets from Menards in Chesterfield, Michigan. I was promised an 11% rebate adjustment, but it has not been applied. I bought the cabinets on 5/24/[redacted] specifically for the rebate savings. I almost went with Home Depot for better quality cabinets, but the salesperson at Menards made various changes compromising the quality, even altering the style. I reached out to Rebate International about using Rebate #[redacted] for purchases made by 5/11 but received no response. I haven't heard back from the store either. My customer order #s are CHST [redacted]2 through [redacted]. I hope we can resolve this issue without escalation. Thank you, Amy

I recently experienced an unfortunate incident where my water heater malfunctioned during a holiday weekend, requiring me to hastily purchase a new one from Menards for $[redacted].00. I also had to incur an additional cost of $[redacted].00 for an emergency installation by a contractor. After the purchase, when the contractor opened the box, we found significant damage to the water heater. Despite the visible damage, I proceeded with the installation due to having guests over for the holiday. The new unit seems to be functioning adequately for now, but I am dissatisfied with paying full price for a damaged product. When I approached the store with photos of the damage, the manager's dismissive response was disappointing, offering a replacement but no compensation for the inconvenience caused. I am now considering returning the damaged unit and seeking a refund, as I find it unreasonable to bear the cost of replacing a faulty item myself. The lack of concern displayed by the store's manager has made me reconsider future purchases at Menards, with Home Depot being a viable alternative. Thank you, Matthew Roesel.

Mr. Menard, On May 7, [redacted], I placed a special order for windows, siding, a security door, and a patio door at your Avon, Indiana store. I paid a total of $3,[redacted].39 for the order. Unfortunately, I did not receive the expected rebate despite inquiring about it. When checking the order status, I found out that not all items were delivered as promised, causing delays and inconvenience. Despite multiple attempts to resolve the issue with Menards' customer service, I still have not received all the products I ordered. I expect a prompt response and resolution to this matter. You can reach me at [redacted]. Kind regards, Loraine Laswell

My partner and I visited Menards in Evendale, Ohio at 9:30 am on Friday, May 31, [redacted], to find home improvement items. We noticed that the shelving listed for $12.99 was empty, so we approached the customer service desk where we met an employee named Ace. Despite Ace mentioning there were 12 units available, they were unable to assist us further as the staff member for that area was occupied. We then inquired about the Mastercraft concrete mix priced at 2 for $5 but were informed by two other sales associates that it was replaced by Art Craft mortar mix. At the checkout, all bags were ringing up at $5 or more. The manager's response was not helpful, leading us to abandon the purchase as we were not willing to spend more time searching the aisles. The communication among your employees seems to be lacking, although an apologetic associate named James clarified the situation regarding the product change. I believe better customer service can be found at Home Depot, and I would hesitate to recommend Menards to others.

I visited the Watertown Menards on May 31st in the evening with my 5-year-old son. While we were looking at ceiling fans, my son wandered off, and despite searching, I couldn't find him. I approached the customer service desk for help, but the young lady there seemed dismissive and unsure of what to do. She eventually called out on the headset, and luckily someone had seen my son. As I was leaving to find him, I overheard the staff making inappropriate remarks about the situation. Considering the recent abduction scare at the store, I expected better handling of lost child situations. I felt shocked by the poor response in such a critical moment.

Hello, I'm Joseph Alakija. I bought a Whirlpool refrigerator by special order from store #[redacted] in Brooklyn Park, MN on 05/26/19, and it was delivered to me on 06/05/19. Dave assisted me in arranging the delivery, but I found him condescending during the process. He mentioned the ice maker needed a water hose, which I bought. However, the delivery person today said a plumbing line was necessary, which was never mentioned earlier. Dave was contacted, and when I spoke to him, he was condescending again, implying I should know the requirements for my own house. I believe the store should have informed me about this necessity. As a loyal Menards customer, I am surprised by the behavior of this employee. I now have a refrigerator that requires a plumbing line for the ice maker to work, something I would have reconsidered if I had been informed earlier.

I placed an order online for three items, with one available in the store (Order #OFAL64584) and two to be shipped there (Order #OFAL[redacted]0). After receiving an email on 6/2/19 that the items were ready for pick-up, I went to the O'Fallon IL store. Contrary to the email's instructions, all three items were located at the back of the store. Unfortunately, they couldn't find the in-store item despite Brittany's search. She mentioned placing a new order for the missing item, but when I inquired about having it shipped to my home due to the distance, I was told it wasn't possible. The lack of an apology for the inconvenience made me feel the O'Fallon IL store could improve their customer service with some additional training.

My husband made purchases on April 11 for $[redacted].62 and on April 14, [redacted], for $[redacted].79. The rebates totalled $[redacted].52. On April 16, [redacted], we mailed these rebates to the Rebate Center along with several other rebate forms and receipts of smaller value. While we received the smaller rebates, the larger rebate is still pending. I have contacted Rebates International three times in May via their online form but have not received any response. It has been over six weeks since the forms were sent, and we are eagerly awaiting the larger rebate. We kindly request a prompt reply regarding this issue.

Need Assistance with Order #FARM2543 I am in need of assistance regarding order number #FARM2543. I placed this order on 5/31/19 for a green moss hanging basket. Although I noticed my credit card was charged, I did not receive any notification about the order being cancelled. Upon checking my credit card statement, I found that only the amount for the basket was refunded, not the shipping and handling fees, as well as the processing fee. Despite reaching out and receiving an assurance for a callback, I am yet to hear back. I am frustrated by the difficulty in reaching customer service to address this matter. Although it's not a significant amount, I am bothered by the principle of the situation. This experience has been so inconvenient that I am considering not ordering from Menards online in the future, despite being a frequent online shopper. I would appreciate a prompt follow-up on this matter. Thank you, KK

I've noticed that there are numerous cash registers available in your stores. Could you please consider opening more registers, or perhaps activating self-service options when there's a shortage of employees? The checkout lines tend to be considerably long, making us spend more time waiting to pay than actually browsing through the store and picking out items. This issue seems to persist throughout the day whenever I shop at your stores. In particular, the Howard store is especially problematic, and while the DePere store fares somewhat better, it still presents similar difficulties.