Hello I was under the impression that I would receive a refund of some sort. We sat fro...

GetHuman1542342's customer service issue with Megabus from November 2018

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The issue in GetHuman1542342's own words
Hello I was under the impression that I would receive a refund of some sort. We sat from *am until **am while we kept getting several different stories. Long story short the bus wouldn’t go past **mph. They kept saying a mechanic was coming (why I don’t know. A mechanic wouldn’t be able to fix transmission issues at the gas station) and then another bus was finally in its way after waiting. This is unacceptable p and I understand that things happen* however when head quarters was called and informed the bus wouldn’t go past **mph then another bus should have been called. **Please check out the email below. ***megabus.com* **THIS IS AN AUTOMATED EMAIL, PLEASE DO NOT REPLY DIRECTLY TO THIS.**WE CAN BE CONTACTED FROM THE CONTACT US SECTION OF OUR WEBSITE**Hello, **I apologize for the delay you experienced on your recent megabus trip from St Louis, MO, Bay **, Gateway Transportation Center, *** S **th Street(STL) to Memphis, TN, MATA American Way Transit Terminal(MEM) at **:** on ** October ****. ** Please rest assured that we will be conducting a full investigation into the circumstances of the disruption to your trip and will take all the necessary steps to prevent repetition. **As an apology, we will be offering you compensation for the delay you experienced. **You will be receiving a follow up email that will provide you with your compensation details. **We truly apologize about the delay. **We appreciate your business. **Thank you for choosing megabus.com *******-****-******-M*R-****-STL
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Megabus

Customer service issue
Reported by GetHuman1542342
Nov 12th, 2018 - 4 mons ago
I have an issue with Megabus too
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Seen by 3 customers so far
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Timeline
GetHuman1542342 started working on this issue
Nov 12th, 2018 12:40am