I'm writing for a refund I purchased a ticket for my ** year old son to come for Atlant...

GetHuman-ternisha's customer service issue with Megabus from October 2018

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The issue in GetHuman-ternisha's own words
I'm writing for a refund I purchased a ticket for my ** year old son to come for Atlanta to New Orleans the driver wouldn't let him on the bus because he didn't have an ID he had a reservation number **-****-******-M**R-****-ATL-NOL I contacted megabus customers service line and spoke with a representative who in terms was very rude I then asks to speak with a supervisor who was also rude I ask him can he move the ticket to a later date he stated to me no and hung up the phone megabus need to fix this issue by have better customer service skills and I spoke to the driver over the phone who was also rude and stated the I needed to send a ride for my son because he couldn't sit in the terminal get better workers and it should be easier for people to get a refund with the company knowing the person didn't aboard the bus so can I please get a my money back

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Customer service issue
Reported by GetHuman-ternisha
Oct 14th, 2018 - 4 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 2596 others
0 customers following this
Items needed
Name on booking
Booking number
Email on the booking


GetHuman-ternisha started working on this issue
Oct 14th, 2018 6:48pm
GetHuman-ternisha shared this issue with friends on Facebook
Oct 14th, 2018 6:51pm