Today (*********) I rode the Megabus from NYC to Washington, DC. The bus was scheduled...
GetHuman1020832's customer service issue with Megabus from August 2018
Help with my Megabus issue
First: share to improve GetHuman1020832's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1020832 to get a Megabus rep on the line!
Always use the GetHuman Phone tocall Megabus. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman1020832's own words
Today (*********) I rode the Megabus from NYC to Washington, DC. The bus was scheduled to depart NYC at *:**. However, there was a lady on the bus who the driver was trying to force off. She refused to get off of the bus because she was claiming that she was supposed to be there. She got on the phone with Megabus to complain while everyone already on the bus was forced to sit there for over ** min. The bus driver would not turn on the bus and it became unbearale sitting in that bus on a scorching summer day. **I’m not sure who was right in the end, but regardless, Megabus did not handle this situation properly. They should have removed this lady from the bus or allowed her to stay on in a much more timely manner. Additionally, they should have prioritized the comfort of the passengers already on board by running the air conditioning while they waited instead of forcing us to sit in an incredibly hot bus and overhear. **I have taken Megabus before and very much value their service. This is the first time I have had a problem like this. I truly hope Megabus will take the proper steps to make this right. I would love to continue my patronage with you in the future but have no issue taking my business elsewhere if proper steps are not taken. **Below is my bus and reservation info if needed:*Reservation Number***-****-******-M**R-****-NEW-WAS**Date: August **, **** *From: New York, NY, **th St b*t **th Ave and **th Ave (*:** PM) *To: Washington, DC, Union Station. (*:** PM)**Thank you in advance,*Brad Pitcher
GetHuman1020832 did not yet indicate what Megabus should do to make this right.
I have an issue with Megabus too
How GetHuman1020832 fixed the problem
We are waiting for GetHuman1020832 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.