Hello, I booked a reservation through another website for *am from Boston to New York a...

GetHuman1007573's customer service issue with Megabus from August 2018

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The issue in GetHuman1007573's own words
Hello, I booked a reservation through another website for *am from Boston to New York and I wanted it for Saturday August **, **** but somehow the website directed it to Sunday August **, **** for *am from Boston to New York. I had already got to the Boston bus terminal and I spoke to the employee for megabus that was boarding and told him my mistake. The employee told me I would be able to get a full reimbursement*refund and just pay him $** cash to get on the bus. He continued saying that I must not tell the company that I got on the bus and paid him directly or I won’t get the refund just tell them I no longer want to ride. Something was not resignating with me so I searched your policy for cancellations and refunds and saw that I won’t be able to receive a refund. I went up to the driver and told him what I just found out about the policy and asked if he can work with me and give me my money back or some of my money back and I no longer want to ride. He ignores me and drives. I did not want to cause a seen and I asked him respectfully if he can work with me. He said I’m already driving you paid me already, have a seat. I tried several times to try to talk to him and asked other passageners if they were in the same situation as me about three people said they gave him different amounts of money to get on the bus. At some point he gets relieved and I tried talking to him again he disrespected me calling me out of my name and said I won’t get my money have a seat unless I want to be stranded. Now I had no choice but to get back to my seat and once I arrived I tried to talk to the second driver and he said he cannot help me because he doesn’t know the other driver. Now I do not know what I can do at this moment this has been very stressful I needed to get on the bus because I had a passing in my family and this just added more stress for me. I would like a full refund, Please can you help me or what can I do? **My name is Jennifer Barthelmy*My order reservation: AHJF*EQ*My Reservation Number***-****-******-M**R-****-BOS-NEW*Date: August **, **** *From: Boston, MA, South Station - Megabus Gate ** (*:** AM) *To: New York, NY, *th Ave and **th St (*:** AM) *Seat(s): ****I can provide you the bus license plate if that helps you know who was the driver.**Thank you in advance,
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Megabus

Customer service issue
Reported by GetHuman1007573
Aug 18th, 2018 - a yr ago
I have an issue with Megabus too
Fixed
Seen by 7 customers so far
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Items needed
Name on booking
Booking number
Email on the booking
Timeline
GetHuman1007573 started working on this issue
Aug 18th, 2018 12:23pm
GetHuman1007573 indicated the issue is not fixed yet.
Aug 18th, 2018 1:27pm
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Aug 19th, 2018 10:01pm
GetHuman1007573 indicated the issue is not fixed yet.
Aug 21st, 2018 10:09pm
GetHuman1007573 indicated the issue is not fixed yet.
Aug 22nd, 2018 4:35am