I am appalled by what happened on our recent megabus trip, on ******* from Chicago to D...

GetHuman-karapap's customer service issue with Megabus from August 2018

2 views
 | 
1942 similar
 | 
0 following
Help with my Megabus issue
First: share to improve GetHuman-karapap's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-karapap to get a Megabus rep on the line!
Always use the GetHuman Phone tocall Megabus. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-karapap's own words
I am appalled by what happened on our recent megabus trip, on ******* from Chicago to Detroit (left at *:** pm), reservation * *****-****-******-M*R-****-CHI-DET. One of our tires had low pressure. Our bus driver had NO IDEA what to do. We sat on the side of the road for ** minutes. Megabus offered NO help to her. Passengers tried to call Megabus multiple times with no answer. Finally passengers started calling nearby gas stations to see who could accomodate a coach bus to fill the tire. Passengers directed the bus driver to this gas station and proceeded to try to help her fill the tire, because she had no idea how. If this is how you train your drivers this is ridiculous. I understand there is no control over having low tire pressure, but you need either better training or roadside assistance. I ended up spending $** on an uber back to Detroit because we had to get back, and this situation clearly wasn't going to be solved anytime soon. I will never take Megabus again and certainly will not be recommending your company.
GetHuman-karapap did not yet indicate what Megabus should do to make this right.
I have an issue with Megabus too
How GetHuman-karapap fixed the problem
We are waiting for GetHuman-karapap to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Megabus's attention and get better help faster. Tap below to get started.
Having Megabus issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-karapap fixes it.
This email address isn't valid

Megabus

Customer service issue
Reported by GetHuman-karapap
Aug 15th, 2018 - a yr ago
I have an issue with Megabus too
Not resolved
Seen by 2 customers so far
Similar issue to 1942 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name on booking
Booking number
Email on the booking
Timeline
GetHuman-karapap started working on this issue
Aug 15th, 2018 2:08pm