I am appalled by what happened on our recent megabus trip, on ******* from Chicago to D...

GetHuman-karapap's customer service issue with Megabus from August 2018

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The issue in GetHuman-karapap's own words
I am appalled by what happened on our recent megabus trip, on ******* from Chicago to Detroit (left at *:** pm), reservation * *****-****-******-M*R-****-CHI-DET. One of our tires had low pressure. Our bus driver had NO IDEA what to do. We sat on the side of the road for ** minutes. Megabus offered NO help to her. Passengers tried to call Megabus multiple times with no answer. Finally passengers started calling nearby gas stations to see who could accomodate a coach bus to fill the tire. Passengers directed the bus driver to this gas station and proceeded to try to help her fill the tire, because she had no idea how. If this is how you train your drivers this is ridiculous. I understand there is no control over having low tire pressure, but you need either better training or roadside assistance. I ended up spending $** on an uber back to Detroit because we had to get back, and this situation clearly wasn't going to be solved anytime soon. I will never take Megabus again and certainly will not be recommending your company.

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Customer service issue
Reported by GetHuman-karapap
Aug 15th, 2018 - 3 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 1942 others
0 customers following this
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GetHuman-karapap started working on this issue
Aug 15th, 2018 2:08pm

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