The "unpaid" label is causing much confusion and offense to members of my group. I hav...

GetHuman-hrobins_'s customer service issue with Meetup.com from July 2018

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The issue in GetHuman-hrobins_'s own words
The "unpaid" label is causing much confusion and offense to members of my group. I have in the past selected "offline" payment and collect at the event as a donation. Unfortunately I am no longer able to select "offline" during the event setup process, which results in the "unpaid" label going against the person's name on the site. This has caused confusion and I have had to spend time explaining the new "feature", but more importantly it is causing offense (one person even dropped out of an event until I explained what was going on!). **My energy should be focused on creating and offering meetups, not working around and explaining poorly designed meetup site features. That is what I am paying meetup to do.**COuld we please get the offline payment method back which does not put this unpaid next to peoples names.**On a side note I am not going to spend the time to change folks to paid after the event and it seems it still shows them as unpaid at that time too!! Especially as mine is a donation this feature is too limiting.**Heike

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Meetup.com

Customer service issue
Reported by GetHuman-hrobins_
Jul 6th, 2018 - 4 years ago
Fixed
Seen by 1153 customers so far
Similar issue to 389 others
1 customer following this
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Timeline

GetHuman-hrobins_ started working on this issue
Jul 6th, 2018 1:43pm
GetHuman-hrobins_ indicated the issue is not fixed yet.
Jul 6th, 2018 2:58pm