My mother got a letter from hospital she received care from in **** wanting her to call...

GetHuman-conknee's customer service issue with Medicare - Coordination of Benefits from June 2018

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The issue in GetHuman-conknee's own words
My mother got a letter from hospital she received care from in **** wanting her to call Medicare COB to straighten out past issue. I called from her ap't (she is ** y.o.) to talk to COB so they could get permission from her to talk to me which has happened before. Instead of her just giving permission, the woman on the phone asked repeatedly for verification of info. requested by you despite her difficulty in hearing and her being in pain. I do not understand why just a question of: "do you give permission to your daughter to speak to us?" (like it has happened before).
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Medicare - Coordination of Benefits

Customer service issue
Reported by GetHuman-conknee
Jun 7th, 2018 - a yr ago
I have an issue with Medicare - Coordination of Benefits too
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Seen by 9 customers so far
Similar issue to 621 others
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Timeline
GetHuman-conknee started working on this issue
Jun 7th, 2018 7:43pm