Before contacting them, items GetHuman1143792 may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
The issue in GetHuman1143792's own words
I live at * Rock Cove Lane, Galena IL. You ordered a drop on September *st. I was told last week that you would guarantee service by ****. Today I spoke to your agent regarding status. Julie now has had two weeks to do drop. Why no follow up on status for Julie ? I’m now told no guarantee on any delivery date. I have no phone, no internet and no security. Sad that Mediacom has lost touch with their customer base. **. You could follow up with Julie to get their date. ** You could plug in my date for install and expedite faster install date. *The truth is that Mediacom has gotten too big for efficient customer feedback. I may cancel my other two accounts. As a former business owner I can’t stand this kind of inefficiency. ****-***-****
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