I live at * Rock Cove Lane, Galena IL. You ordered a drop on September *st. I was told...

GetHuman1143792's customer service issue with MediaCom Communications Corp. from September 2018

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The issue in GetHuman1143792's own words
I live at * Rock Cove Lane, Galena IL. You ordered a drop on September *st. I was told last week that you would guarantee service by ****. Today I spoke to your agent regarding status. Julie now has had two weeks to do drop. Why no follow up on status for Julie ? I’m now told no guarantee on any delivery date. I have no phone, no internet and no security. Sad that Mediacom has lost touch with their customer base. **. You could follow up with Julie to get their date. ** You could plug in my date for install and expedite faster install date. *The truth is that Mediacom has gotten too big for efficient customer feedback. I may cancel my other two accounts. As a former business owner I can’t stand this kind of inefficiency. ****-***-****

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MediaCom Communications Corp.

Customer service issue
Reported by GetHuman1143792
Sep 14th, 2018 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 106 others
0 customers following this

Timeline

GetHuman1143792 started working on this issue
Sep 14th, 2018 6:21pm