MediaCom Communications Corp. Customer Service Issues

I have been misled since the beginning. My rates continue to increase, despite being assured they were locked in. When I tried to negotiate a lower price per the legal department's advice, I was only offered a $10 reduction after a $40 increase. I was given the choice of accepting the small deduction or downgrading to basic cable, losing most channels. Opting to cancel, the representative argued with me. I urge them to review our phone conversations to verify my claims of promised rate stability. It's frustrating to face this situation annually despite being told otherwise. Is this how loyal customers are treated? They are disconnecting my service in two days because they wouldn't honor the fair price I was assured. I plan to call back in a year as suggested, but it seems negotiation isn't truly an option; it's a take it or leave it scenario, as conveyed by the representative.

I spent over an hour attempting to change my password but encountered this error message: "javax.json.JsonValue$1 cannot be cast to javax.json.JsonString." The server was unable to fulfill the request due to an internal error. The java.lang.ClassCastException was raised by org.glassfish.json.JsonObjectBuilderImpl, preventing the password change process. The full stack trace of the error is noted in the Apache Tomcat/7.0.54 logs. This issue was encountered during the process of changing my Mediacom password.

The reliability of Mediacom is questionable, with weak signals leading to recurring loss of TV service. Even mild rain causes our neighbor's and our picture to tile and eventually lose service, which takes about 24 hours to return to normal. Despite setting up an appointment, Mediacom failed to show up, and when my wife contacted them in Valdosta they claimed to have called and left voicemails on the wrong number. Despite having multiple calls, texts, and voicemails, we received no communication from Mediacom. The service and the customer support representatives' attitudes are lacking, and their untruthfulness about their calls is concerning. We've been customers for at least 20 years, and if these issues persist, we may have to consider changing providers.

I encountered a frustrating evening trying to access my Mediacom account online. I repeatedly faced session expirations, incorrect username or password prompts, and network service errors, prolonging my login attempts. Despite several interruptions knocking me offline, I persevered but encountered persistent login issues. This cycle repeated numerous times, disrupting my online activities and causing unnecessary delays. I seek assistance to resolve these login challenges promptly to ensure seamless access to my account. I'm concerned about the service quality as I expect reliable connectivity for the subscription fee paid. Your prompt attention to this matter will be greatly appreciated. Thank you, J.S.

I was interested in upgrading to a 1 gig plan. Initially quoted $[redacted].99 as an existing customer, but after requesting a better rate, I was offered $[redacted].99. I noticed on the website the price for new customers was $79.99, but I was informed it would be $99.99 for me as a new customer. I'm seeking faster speeds and hoped to keep a similar rate with the upgrade. As a long-time customer, I was hoping for a more competitive offer. I currently have an e-learner who greatly requires the increased speed.

For the past 3 to 4 months, I've had multiple technicians visit my home due to internet service interruptions. These outages range from 15-second disruptions affecting my TiVo Mini to lasting over 15 minutes, causing frustration during online schooling sessions. Despite replacing the TiVo Mini, modem, and fixing a faulty cable as suggested during service visits, the issue persists. I am seeking a resolution and believe I am entitled to a credit for the past three months of service issues. My name is Edward Avila, and I reside at [redacted]-18th Avenue A, Moline, Illinois [redacted].

I am currently experiencing email issues that reappeared after previously resolving them. While using my email, I encounter the following problems: my session abruptly expires, leading to difficulties logging back in due to apparent incorrect username or password errors despite ensuring the correct credentials are input. Additionally, network service errors or unknown errors pop up, preventing successful login attempts unless I wait for a few minutes. I use unique logins exclusive to my devices and have attempted troubleshooting by changing my password and resetting my router to no avail. I suspect the problem lies with the service provider, Mediacom, as they suggest my credentials might be shared elsewhere, which is not the case. Any assistance addressing these recurring issues would be greatly appreciated. Thank you, Dan.

We reside at [redacted] Wesley Dr, Benton, KY [redacted] and we submit our cable payment through the office at United Management, Lakeland Arbor. Their address is [redacted] Village Road #98, Benton, KY. They advised me to contact you because our cable TV is not functioning properly. We are receiving only 41 channels, and they suspect it relates to the lines. We are unable to access the lower channels despite having a cable box. Any assistance you can provide would be greatly appreciated.

We have been experiencing internet problems since early December at [redacted] Bruce Ave in Milan, Illinois. Despite multiple visits from tech support, our connection has not improved. I have evidence of consistently low upload and download speeds on various dates. In February, technicians placed a new cable on the ground instead of overhead without consulting us, which has caused further issues. Despite notifying them to move the cable to avoid damage, it has been ripped off our home. Local support has been unable to resolve these issues, and I am hoping the corporate office can offer a solution.

After successfully applying and receiving approval for the Lifeline broadband internet program, I reached out to Mediacom via chat to sign up. I followed the instructions provided, mentioning my USAC approval and providing my personal details. However, the customer service representative informed me that Mediacom didn't participate in the Lifeline program, despite my insistence that they did. When I requested to speak with a supervisor, I was met with resistance and asked for a reason, which I found unnecessary. Eventually, I called back, spoke to another agent, and got my questions answered. I believe that the representative, Chris Rudolf, I interacted with initially could benefit from additional training on handling customer queries.

Our phone has been out for over a month now. Today, we found out that the first person Mediacom sent was not actually their employee but a contractor. This contractor said the issue was outside, despite us informing him that the problem was inside as there was no dial tone at the modem. He went ahead and rearranged wiring behind our home alarm system panel, affecting phone, computer network, and AV wiring. Later on, an outside technician came, checked outside, and found that the problem was inside. A supervisor-level technician visited briefly, left for another call, and never came back as promised. Finally, a supervisor-supervisor visited today and found dial tone at the modem but the phone still didn't work. He mentioned sending the original contractor back to fix the panel. Having contractors fix these issues is frustrating, especially when mistakes occur. Mediacom should take responsibility and ensure proper resolution without passing the blame.

As a disabled senior customer, I do not need internet or phone service. My bill is too high for the limited TV service I receive. Paying nearly $[redacted] per month for just TV is unreasonable. Whenever I try to lower my bill, they try to upsell me additional services like internet or a Tivo box, which I don't need since I got rid of the DVR to save money. It's frustrating that without internet or Tivo, I can't record shows. The bill should be half the price given the programming I receive. It feels like I'm being overcharged without any power to negotiate. The focus on sales instead of customer care is disappointing and reminiscent of past experiences with SBC Communications. I expected better empathy and fair pricing in the packages offered. My rating for this service is very low due to this unpleasant experience.

I would like to escalate this issue to the supervisor/manager at Mediacom as I am extremely unsatisfied with the service. Our cable stopped working on November 11th, and after scheduling an appointment for November 15th, the technician was unable to fix it and mentioned another technician would be needed. I was told it might take 7-10 days for the repair, which seems excessive. After waiting until November 26th, I called back only to find out that a technician supposedly came on the 16th without any notice. A new appointment is now set for Monday the 28th. I am concerned about the refund process, as the representative I spoke to today seemed confused about the start date of the issue. The error message on both TVs with cable boxes reads "ONE MOMENT PLEASE this channel should be available shortly, ref code S0a00." I need assurance that a qualified technician will come and properly address the problem this time. I am frustrated and considering other options like satellite. Please assist with this matter promptly.

I have been receiving multiple emails pretending to be from Mediacom regarding my billing information. I am aware that these are phishing attempts since I make payments through bank draft. The email claims there is an issue with my card and asks for billing details to unlock my account. I will not engage with this scam. Just a heads up to everyone to be cautious of such fraudulent messages.

Yesterday, on May 30th, [redacted], my Mediacom Internet service was briefly disrupted. Despite paying all the late fees as requested by the provider, I noticed on my bill that my service was actually active until June 9th, [redacted]. Nonetheless, a technician arrived at my home around noon and seemingly disconnected something from the light pole, resulting in a complete loss of internet connectivity since then. Even after settling all outstanding charges, including fees and surcharges, my internet remains inaccessible the next morning, May 31st, [redacted]. I am frustrated by this sudden disconnection as my billing cycle still had several days remaining. Despite paying to reinstate my service, I have been informed that a technician may not be able to promptly resolve this issue.

I have been in communication with your customer service representatives for 17 hours. A technician arrived around 6 pm without prior notice, which was frustrating. He instructed me to try and connect in my house, but when I couldn't, he stated that he had disconnected my cable, leaving me puzzled. Despite his unprofessional behavior, I was eventually able to reconnect after he left. However, the service went out twice more, prompting me to call again and endure rudeness from a staff member. As a diabetic, the delays caused by these issues affected my meal times. I expect to be able to contact your company as needed. The poor service and disrespectful treatment by your representatives have left me dissatisfied. I am prepared to involve the authorities if necessary. The repeated problems with the service are not my responsibility, and I demand better accountability from your company. I eagerly await a response from a senior representative.

I have been speaking with your customer service representatives for 17 hours now. One technician showed up unexpectedly around 6 pm and became confrontational when I could not connect inside my house. After he disconnected my cable, I tried to reconnect without success. When I called again, I was scolded for calling frequently. I believe I have every right to call until my issue is resolved. Despite being diabetic and having to delay my meals due to the cable problem, the technician complained about missing his dinner. I feel disrespected and mistreated. I insist on better service. I have been waiting for a callback before Monday, but I will have the local police present to ensure my safety during the appointment. I am frustrated with the company's service and the way customers are treated. I expect a more satisfactory resolution.