I placed a web order on Nov ** and was told it would be delivered on Dec * and I would...

GetHuman4075217's customer service issue with Mattress Firm from December 2019

Help with my Mattress Firm issue
The issue in GetHuman4075217's own words
I placed a web order on Nov ** and was told it would be delivered on Dec * and I would be called the day before, well no call so the supposed date of delivery I called customer service and was told it was out of stock and i should recieve it on today (******** ) well again today still no mattress I wold like a definite date and time and at least a courtesy call it took * seconds to take the money for the order what kind of customer service is this So dissapointed with Mattress Firm.

GetHuman4075217 did not yet indicate what Mattress Firm should do to make this right.

How GetHuman4075217 fixed the problem
Explained that if they couldn’t honor their agreement to cancellation would be the next step
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Mattress Firm

Customer service issue
Reported by GetHuman4075217
Dec 10th, 2019 - a year ago
Fixed
GetHuman4075217 shared how to fix
Seen by 5 customers so far
Similar issue to 19 others
0 customers following this
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Timeline

GetHuman4075217 started working on this issue
Dec 10th, 2019 10:30pm
GetHuman4075217 confirmed the issue is fixed. Hooray!
Dec 16th, 2019 3:01pm
GetHuman4075217 confirmed the issue is fixed. Hooray!
Dec 16th, 2019 3:03pm

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