Customers use GetHuman's resources to contact companies like Matsmatsmats.com, phrase their problems in a way that get them faster help, get the company's attention, and also work with other customers who have had similar issues. It's the future of customer service help, and it works particularly well with larger brands who have larger customer bases and struggle to keep up with their issues.For example, take a look at our iTunes issues page. Or else our Microsoft - Tech Support issues page.
Those pages should give you a good idea of the type of problems that get reported, and also how users are getting them fixed faster.
GetHuman does more than just help you work through your problem, get Matsmatsmats.com to look at it and take it seriously, and connect with customers facing a similar issue. We also catalog the biggest, most common issues and research how to solve them. We of course share this information with you. We may not have a lot of that type of documentation for Matsmatsmats.com at the moment, but if you have a problem with any major brand, it's likely we have some step by step instructions that help you through resolving it.