Match.com Customer Service Issues

Match.com recently disabled my account abruptly, failing to provide a reason or reimburse my subscription fees. Despite calling their customer support, all I received was a generic incident number and promises of an email follow-up, which turned out to be an unhelpful form letter. Feeling perplexed, I am puzzled by this sudden action as I believe I did nothing wrong. My account was idle for less than a week before being blocked. Having been a user of Match on and off for two decades without any issues makes this situation even more confusing. The initial reply I received provided little clarity, stating my concern would be investigated by another department. Subsequent correspondence shed no light on the matter, only citing a vague violation of their Terms of Use without specifics. I am disappointed by this lack of transparency and the absence of a satisfactory explanation for the account termination.

Hello, recently I purchased a 3-month subscription to Match.com. I had a conversation with a polite representative who provided me with a reference number: [redacted]53. I've been trying to verify my account for three days, but it keeps asking for a cell phone or smartphone number, which I do not have. The representative mentioned giving me an extra 5 days of service due to the conversation length. However, I feel like I might have been scammed. I read about Match.com being down, and I'm unable to proceed further. I used my debit card for the $80.97 payment on April 2nd. How can I resolve this situation?

Please remove my email address [redacted] from your mailing list. I am receiving emails I don't want and I do not wish to join match.com. I cannot afford their services. Please stop sending me emails. It is embarrassing and I do not know how you obtained my email address. Kindly investigate the source. You can contact me at [redacted] to provide details on who signed me up without my consent. Thank you. Stephen Lytle.

I signed up for Match during a promotional period a while ago, but I haven't found the site helpful despite receiving messages from other users. The premier membership I have offers benefits like local events, a monthly boost, and special messaging features, but the profiles and photos haven't piqued my interest. Due to Covid restrictions in my city, meeting people and dating have been challenging. I believe there might be fewer active users on the site currently. I would appreciate a refund for the promotional price and to have my premier access canceled, as my credit card information has changed since my initial charge in December. Please contact me to let me know if I should provide a new card for the refund or if it will be credited back to the old account. Thank you. - Kimberly Blocker

Recently, I encountered a frustrating issue on Match.com. After re-signing in and forgetting my password, I had to complete a difficult verification puzzle to prove I wasn't a bot. Despite numerous attempts, the puzzle was impossible for me to solve within the short time frame given. I requested an audio puzzle instead, but the same unsolvable visual puzzle kept reappearing. The challenge of finding ten pictures of dice adding up to 14 with limited time caused me over two hours of frustration. Unfortunately, Match.com's customer service was unavailable over the weekend, adding to my annoyance. This experience has made me decide to never use Match.com again and to caution my single friends against it.

I recently signed up for Match and paid for a one-year subscription. After receiving a message indicating two people were interested in me, I tried to reply, but the send button redirected me to another site demanding more money to send messages. I am disappointed by Match's misleading tactics, as it coerces members into paying more to communicate. This practice is unethical, and I plan to report this scam to my contacts and review sites like Yelp. Match's money-driven approach and deceptive practices have left me feeling unhappy and taken advantage of.

I have come across some issues on this platform. Despite promises of numerous members to view, I have only encountered three or four individuals consistently, leading me to doubt the variety offered. Furthermore, attempting to communicate incurs additional fees on top of the premium subscription I have already paid for. It is frustrating that after investing in a premium pack, I am constantly prompted to make further payments. The limited options to interact and the continuous push for more payments have left me dissatisfied with the service. I am seeking a refund as I find the current system unreasonable, and I have no interest in using the Match site in the future. Thank you.

Hello, my name is Kristi and I am a new paid member on Match. Unfortunately, I am unable to access my profile the day after registering. Upon contacting a representative, I was informed that my profile is currently under review. I am hoping to regain access to my profile soon. I am also curious about the rules regarding interactions on the website. I was blocked after simply liking profiles without any prior warning. My friends recommended Match to me as they found their partners here. I am looking forward to potentially meeting someone special or making new friends. I would appreciate it if my profile could be unblocked promptly. Thank you.

Dear Customer Service Team, I would like to confirm my cancellation for the Match.com subscription using confirmation number Stephanie[redacted][redacted]. I recently signed up for a free week trial but have decided not to continue with the membership. I am requesting that my account not be charged the 4 installment payments of $23.98. I only just activated the account and quickly changed my mind as the timing and cost don't suit me at the moment. I have already taken measures with my bank and would also appreciate it if my credit card information could be removed. I kindly request a confirmation of this cancellation to be sent to Ms. Stephanie Ealy at [redacted] Thank you for your understanding. Warm regards, Ms. Stephanie Ealy

I would like to cancel my subscription and receive a refund promptly. I paid for only a month and encountered an issue when trying to cancel it before the renewal. I was under the impression that it would automatically cancel when I visited the subscription management page, but it had renewed a day early. This misleading practice seems deliberate to take advantage of customers. Additionally, I was notified that my profile was still active even though I was no longer a member, causing confusion for those viewing it. Please process my refund and deactivate my account entirely today.

I'm having trouble determining if the person I'm chatting with is a paid subscriber. Since joining almost two months ago, I've only received a few responses. It's frustrating to discover that I may need to pay to chat with someone who hasn't paid for a subscription. I'm considering cancelling my six-month subscription as I'm not getting the responses I expected. Furthermore, I find it odd that I keep being notified that a specific number of people like me or are waiting to connect, particularly the constant number 23.

My account got blocked after someone I don't know reported me for comments I made to them. It seems unfair to me. Being on a dating site means sometimes you'll say things that resonate and sometimes you won't. I find it unjust that my $71 membership, that I just paid for a 3-month subscription, is at risk because of one person's complaint. Even though I understand there are rules about what you can say on the site, it doesn't seem right that my account could be cancelled based on someone else's interpretation of my messages. I've messaged many women, so I'm not even sure who reported me. I believe it's not fair to trust one member's complaint over mine and cancel my membership without a proper explanation or warning.

On December 6, [redacted], I am requesting the cancellation of Match.com subscription to avoid being charged for another month. The terms of use indicate that I can delete my account by logging in, going to "Settings," and following the instructions. However, I cannot find any cancellation instructions on the website, which seems misleading. I intend to send my cancellation acceptance to [redacted] before the 20th of this month. It is necessary for the application to have a clear and accessible way for customers to cancel their subscriptions.

I believe I am being unfairly banned from Match.com. After attempting to register, I received an email stating I was not allowed to join without further explanation. This is unacceptable as I have always been a law-abiding and respectful user. Despite not using Match for years, I have recently encountered this issue. I am concerned that someone may be falsely tarnishing my reputation out of malice. I value my integrity and am puzzled as to why this is happening. It is crucial for me to clear my name and rectify this situation promptly. I am eager to speak with a customer service representative to address this matter as it has been causing me distress. I trust that Match will provide me with an opportunity to resolve this issue fairly and transparently, as I am eager to continue using the platform.

Hello, I am Lindal Warren, born on 13th March [redacted]. My Match.com account number is [redacted]20, and my username is Lindy. I recently cancelled my subscription on 16th June [redacted] due to ongoing access issues on the site. Despite attempting troubleshooting steps, I have encountered persistent difficulties accessing the platform and reaching customer service. I have paid for two out of six months of subscription and now face the dilemma of being unable to use the service while being asked to pay for the remaining four months. While I am not seeking a refund for the two months already paid, I kindly request not to be charged for the remaining four months and to have my profile removed from the site. I would appreciate your assistance in resolving this matter.

Hello, I notified you about canceling my account on June 15th. However, I was still charged for both May and June on my American Express card. Despite this, I acknowledge the charges but will not pay any further. I have informed American Express about my unsuccessful attempts to reach your cancellation department. As a result, I will not be making any payments to you beyond this. Please proceed to cancel my account promptly. I want confirmation from you regarding this change. I have also informed American Express not to process any more payments to your company. I expect better customer service as the quality of service on your website has been unsatisfactory. Thank you, H.K. [redacted]

A couple of weeks ago, as I was filling out an online form, I unexpectedly ended up on Match.com's forms without realizing it. It wasn't until I had filled out a few forms that I noticed I was no longer on the original site, but on Match.com's site. Confused by how this happened, I immediately stopped filling out the forms and went back to the other site. Strangely, Match.com's forms reappeared, almost leading me to fill them out again. Please cancel my subscription promptly as I did not intend to join. Thank you, Ricky D Kenney.

I recently joined your platform after my profile was transferred from Our Time. Initially, I had matches and likes, but now it seems I have a new profile without access to these features unless I upgrade. I have already paid for 3 months of service. I need assistance in removing the second profile and restoring the original one with my matches. Additionally, I require help with resetting my password as I am unable to access my account. I am unsure about the source of this issue and would appreciate your help in resolving it.

I received an app from someone on OurTime, but I didn't open it. Then, I got text messages with a Match Verification code from different numbers: 2-[redacted] and [redacted]-56, both with the code :[redacted]. The person I met online claims he needs the code to access funds, but I'm hesitant as his profile keeps changing. His voice doesn't match his claimed location and his messages don't seem fluent in English. This behavior makes me suspicious that he is a scammer. I haven't shared my email, but he contacts me from 1-[redacted]. I have pictures of him if needed. I just want to understand why he would need a Match Verification code for funds on OurTime. Thank you for any assistance. My contact is [redacted] or [redacted]

I am a subscriber and have been trying to reach out to customer care since Friday, July 24. My match preference is within a 50-mile radius of Auburn, California, but I have been getting matched with people from all over the country and Canada. I spoke with a representative over the phone on Monday, July 26, and requested a cancellation and refund. I asked to have my profile closed and was assured that it would be done, and that a refund would be issued. However, this has not happened yet. I was promised an email confirmation once this was completed, but I have not received it. My email address is [redacted] Please cancel my subscription, delete my profile, and process the refund to the card on file. Thank you.