I had disabled auto-renewal yet I was just charged for a * month renewal fee. Need the...

GetHuman3218100's customer service issue with Match.com from September 2020

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The issue in GetHuman3218100's own words
I had disabled auto-renewal yet I was just charged for a * month renewal fee. Need the renewal fee returned to my PayPal promptly and I have since AGAIN gone in and cancelled the membership and now need it confirmed in writing as before the screen showed that auto-renewal was not active yet it still charged me - this time ai need more to confirm given the problem, assuming it was a computer error and I now require human written confirmation after refund processed.I had disabled auto-renewal yet I was just charged for a * month renewal fee. Need the renewal fee returned to my PayPal promptly and I have since AGAIN gone in and cancelled the membership and now need it confirmed in writing as before the screen showed that auto-renewal was not active yet it still charged me - this time ai need more to confirm given the problem, assuming it was a computer error and I now require human written confirmation after refund processed.

GetHuman3218100 did not yet indicate what Match.com should do to make this right.

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Match.com

Customer service issue
Reported by GetHuman3218100
Sep 28th, 2020 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 4716 others
0 customers following this

Timeline

GetHuman3218100 started working on this issue
Sep 28th, 2020 6:02pm

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