I want to use my card for a purchase

GetHuman855978's customer service issue with MasterCard from July 2018

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The issue in GetHuman855978's own words
Use whatever balance was left on my card after service fees ... Saved my Master Card from **** to use for emergency or something special to purchase.*Amount was not designated. It was in a gold cover with amount stating $** - I believe *$*** - not sure. It could not be run through the scanner for a purchase as I didn't know the exact amount. Plus, $* a month service charges would have been deducted from **** on. I thought the amount was *approximately $***, but, not sure as it was a retirement gift.*When I went to check on line,*it didn't register. I then called your customer service and they were not helpful and also rude.*You can check the balance of most gift cards by just calling in*and putting in the card number. I've never used the card, so there has to be some monies left on it. I just want to be able to use it with what ever balance is left. Expiration date is ****. Please advise
I should be able to use this card and at least find out the bakance I can use
The balance so I can use my gift card
I am not currently a Master Card holder
Made several calls then received a call from a Cheryl from Master Card *to call her back regarding this. When I checked with Master Card they said no one would ever call from your company regarding this and it was possibly a solicitor
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MasterCard

Trying to put monies towards an Ipad
Customer service issue
Reported by GetHuman855978
Jul 6th, 2018 - 4 years ago
Fixed
Seen by 17 customers so far
Similar issue to 118 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number

Timeline

GetHuman855978 started working on this issue
Jul 6th, 2018 7:57pm
GetHuman855978 indicated the issue is not fixed yet.
Jul 7th, 2018 12:15am
GetHuman855978 indicated the issue is not fixed yet.
Jul 7th, 2018 12:56pm
GetHuman855978 indicated the issue is not fixed yet.
Jul 7th, 2018 8:58pm
GetHuman855978 indicated the issue is not fixed yet.
Jul 7th, 2018 11:54pm
GetHuman855978 indicated the issue is not fixed yet.
Jul 7th, 2018 11:56pm
GetHuman855978 indicated the issue is not fixed yet.
Jul 7th, 2018 11:56pm
GetHuman855978 indicated the issue is not fixed yet.
Jul 9th, 2018 10:01pm
GetHuman855978 indicated the issue is not fixed yet.
Jul 9th, 2018 10:01pm
GetHuman855978 indicated the issue is not fixed yet.
Jul 9th, 2018 10:01pm

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