I received a letter from the National Safety Council saying The Mass RMV sent me mail I...
GetHuman-sswalbos's customer service issue with Massachusetts Registry of Motor Vehicles (DMV/RMV) from February 2019
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The issue in GetHuman-sswalbos's own words
I received a letter from the National Safety Council saying The Mass RMV sent me mail I regards to completing the Mass Drivers Retraining Program BUT I never received anything from the Mass RMV in the mail. I called the National Safety Council number to ask why I received this. They told me that I should have received notification from you in regards to my offenses and I told them I have not gotten anything. They then told me to get in contact with you just to make sure everything was set. So I hung up with them and called your number. Then I go check my unread mail online after trying calling and not getting a hold of anyone for ** ******* MINUTES and see that I have * offenses but I should only have *. I definitely know I have collision offense from ******* and a Marked lane violation from ******* BUT THE SECOND COLLISION OFFENSE ON ******* NEVER HAPPENED. I’M NOT SURE HOW OR WHY THIS GOT RECORDED BECAUSE I KNOW I WAS NOT IN A COLLISION ON THAT DATE. I then called the RMV another time to try and clear things but I was on hold for * ******* HOUR AND ** ******* MINUTES. I have a screenshot to prove how useless and unhelpful your “we care about your call” service is. I am extremely appalled at your customer service and if I get my license suspended for not taking the retraining program that is all on you. I will go to court and argue this no problem. I have tried contacting you three times and was put on hold for an unreasonable amount of time. I am currently calling again and have been on hold for ** minutes. I will also be sending this email as well. So you cannot say that I did not try to get a hold of you in regards to my offenses and retraining course. You can email me or call ***-***-**** because I am not waiting FOR OVER AN HOUR AND A HALF on hold again to not be able to get a hold of a person.
GetHuman-sswalbos did not yet indicate what Massachusetts Registry of Motor Vehicles (DMV/RMV) should do to make this right.
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