I need to find out if I can take out a loan out of my ***k

GetHuman641135's customer service issue with MassMutual Financial Services from April 2018

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The issue and preferred resolution, in GetHuman641135's own words:
The problem I ran into: I need to find out if I can take out a loan out of my ***k
I trust that MassMutual Financial Services will make this right and come up with a resolution that is fair.
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MassMutual Financial Services

Customer service issue
Reported by GetHuman641135
Apr 30th, 2018 - 3 mons ago
I have an issue with MassMutual Financial Services too
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Seen by 1 customer so far
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Items needed
Account holder name
Policy number
Date of birth
Billing address
Email address on the account
Timeline
GetHuman641135 started working on this issue
Apr 30th 10:53am