I booked a holiday from Uk to Las Vegas then to Los Angeles then to Cancun with my husb...

GetHuman-geetasa's customer service issue with Marriott from November 2018

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The issue in GetHuman-geetasa's own words
I booked a holiday from Uk to Las Vegas then to Los Angeles then to Cancun with my husband to celebrate his **th birthday. We stayed at Hyatt Ziva in cancun for * nights as could not get * nights so needed to stay at another hotel for one night. I chose to stay at courtyard by Marriott near the airport in Cancun. Very disappointed. It’s in a deserted area with a building site next door. Just had food at the restaurant and was shocked to see that the same menu was given to both me and my husband yet the prices were different on both for the same food. His also said pizza AND pasta and * glasses of wine and mine said pizza OR pasta. What’s that all about? The pizza we were told is fresh tasted like it had come out of a box frozen and put in the oven. The chicken wings were cold and bbq sauce was just poured all over it. The food was appalling for Marriott and not to say overpriced. I don’t mind paying for quality but that was not good st all. We didn’t eat it. On our way up in the elevator we met a guy from USA who could not believe how a hotel with the brand name Marriott could have such appalling food and how the JW Marriott in Cancun was so much cheaper. Either you realise there are no local shops and try to rip people off because you know they can’t go anywhere else for food but for the good factor it’s tastier to get something from the roadside. The idea of booking this hotel for one night is a big mistake and a bad end to a holiday with beautiful memories from USA and Hyatt Ziva in cancun. The hotel needs to evaluate its policies here and do not call the courtyard at Marriott in cancun anything to do with the big chain Marriott as you are degrading yourselves and associating a bad hotel to a good name. Very disappointed and would never recommend this hotel or any Marriott hotel to anyone.

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Customer service issue
Reported by GetHuman-geetasa
Nov 9th, 2018 - 4 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 155 others
0 customers following this


GetHuman-geetasa started working on this issue
Nov 9th, 2018 4:42am