I have been your customer for about four years. On Saturday, September **, I went to Go...

GetHuman5313473's Refund a Charge issue with Malwarebytes from September 2020

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The issue in GetHuman5313473's own words
I have been your customer for about four years. On Saturday, September **, I went to Google and contacted Malwarebytes to see about two or three unused keys I've been paying for two or three years. and got an Indian man named James. Before we were done he had high-pressured me into buying for $*** a three-year setup of Malwarebytes Premium with DNS and VPN for my three home computers. They were on my computer for about an hour. When they were done (a team) James said all the laptops and PC's I saw in the list "RemotePC by Drive" were people who worked on the computers. He said my VPN was going through them and they were in effect monitoring the possible hackers' attempts to invade my * computers. I became suspicious when I saw the name jatin daral on the invoice which did not bear any Malwarebytes headings of identifiers. I paid the bill through Paypal on Monday and discovered the money went to *****@***.com. I felt angry, then worried. I want you, and only you. I trust you with my life. I need to know if it was legit, am I protected, have DNS, and have VPN. If so, then I need to try to get a refund on the unused keys and if not then actuate them. I'm ** and live on a fixed income and along with my health issues my wife is a type II diabetic, so every penny counts. More, is someone, or firm, is pretending to be you, then you need to know this. I went back to google and tried to find the access I originally called, and it seemed to have disappeared. I found pcsolutions in Florida that seemed close towhat I dealth with.

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Malwarebytes

Refund a Charge issue
Reported by GetHuman5313473
Sep 29th, 2020 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 945 others
0 customers following this

Timeline

GetHuman5313473 started working on this issue
Sep 29th, 2020 6:04pm
GetHuman5313473 indicated the issue is not fixed yet.
Sep 30th, 2020 12:38am