Malwarebytes Customer Service Issues

I am having trouble installing Malwarebytes Premium on my computer with a valid license. During installation, I received a message that Malwarebytes was turned off. Despite multiple attempts, I ended up with the 30-day version installed, which detected 68 items during a scan. When trying to reinstall with my Premium license, I received a message that Microsoft Edge was blocking the installation. Is there a compatibility issue between Malwarebytes and my system? I'm worried about giving up Malwarebytes for malware protection. Any advice is appreciated.

I bought a PC from Best Buy six months ago and got Malwarebytes for a year for three devices. I didn't set up an account as it wasn't offered back then. Unfortunately, someone hacked into my Malwarebytes, set up an account, and used the licenses. Now, I can't access my protection. It seems the new account feature allowed this breach. I used to think Malwarebytes was reliable until these incidents. I hope to get a new key code to restore my protection. I bought the product from Best Buy and have all the necessary details. It's frustrating that such a useful product is now being misused. Please contact me via email regarding this issue. Thank you. L. Ross

I would like to request that you cease sending me messages regarding your services. I believe that your connection to the Apple corporation is what led me to discover your company. An Apple employee recommended Malwarebytes for my Mac when you did not offer services for Macs at the time. Unfortunately, I mistakenly purchased your service for $79.99 and received no benefit. Despite reaching out via email previously and receiving no response, your company's lack of effective customer service has deterred me from utilizing your services in the future. Please refrain from further communication regarding your product as I have no intention of using it. If this message does not lead to any action, I will have to contact my state's consumer protection agency to address the issue of being misled by your company. I anticipate that this email, like previous attempts, will go unanswered.

I purchased three Malwarebytes Anti-Malware Consumer Licenses lifetime member keys from you. I have installed one on my laptop, one on my Samsung Tablet, and one on my PC. However, the key for my PC is no longer activating. I have tried to use this key multiple times due to various system failures and reinstalls. The ID for the key is "ID: 9GM36-P65TD" and the Key is "BLEV-JAFB-A4AY-TW5X". My cleverbridge reference number is [redacted]6 for a purchase made in [redacted]. Thank you. - Roman L.

I keep getting a "Malwarebytes / Free" pop-up in the bottom right corner of my screen. It shows a red triangle with an exclamation mark, saying my Premium Trial has expired. It gives me the option to upgrade for real-time protection or choose "I don't need real-time protection." The pop-up also provides two options: "Remind me Later" or "OK." No matter how many times I close it, it keeps coming back, and it's really bothersome. I don't want to restart a premium trial, so I find it annoying to deal with this pop-up constantly. Could you please find a way to stop it from appearing on my computer screen? Thank you.

I am unable to successfully download files, even as recently as the 7th of June [redacted]. Each time I attempt to download, such as 'zoominstaller.exe' or 'mbsupport.exe,' I receive a notification that the file contains a virus and is subsequently deleted. Initially, I suspected this issue was due to Windows 10 Defender; however, I now recall experiencing a similar problem last year. I am feeling frustrated and considering uninstalling MW and requesting a refund for the remaining subscription period. I am seeking assistance to resolve this issue. - Tony Winig

I have recently been charged for a Malwarebytes product that I did not purchase. I was a previous customer, but I did not have an account last year. I received a billing statement from Cleverbridge with a reference number of [redacted]70. Furthermore, I received an email from Malwarebytes addressed to Daniel, urging me to set up my account profile to manage subscriptions and communication preferences. The email mentioned that if I purchased directly from Malwarebytes, I could update payment information and view my invoice through my account. I believe I may have been automatically renewed for an old subscription that has since been discontinued.

I called your customer service line today at 3:31 p.m. EDT and was directed to an automated system. After waiting for 4 minutes, I chose the option to receive a call back by pressing “9” for the next available representative. However, at 4:15 p.m. EDT, I received a call from the same automated system that initially promised a real person would call me back. I am frustrated with this kind of service. Please contact me in Philadelphia at my cell number [redacted] to help me resolve my issue efficiently. Kindly refrain from attributing any delays to the current situation. I wish to expand the devices I can secure at a reasonable rate. I hope to speak with a live representative without going through the automated system again. Thank you, C.Z. Writer, Copywriter, Editor, and Speaker P.S. I prefer not to resort to negative comments in publications or online platforms.

I initially called at 2:15 PM EST and attempted to reach Customer Support and Customer Service. Unfortunately, I received a message stating that I was calling outside the regular business hours stated on the website, which are from 6 AM to 5 PM PST. Despite my attempts, I was unable to speak with a representative. Hence, I would like to request the cancellation of my order with the reference number [redacted]17. The functionality of Malwarebytes Privacy + Premium has been challenging for me, as I constantly need to toggle the VPN on and off to access my regular websites. This process has become too cumbersome for me. Upon exploring the support area, I encountered [redacted] messages regarding this issue. Thank you, Tony L.

I recently rebuilt my desktop running Windows 10 Pro and have the premium installation. Despite having the software on two computers, I can't reinstall it on my desktop. I've exhausted my usual troubleshooting methods and am certain there's a simple solution. Any assistance would be greatly appreciated. My user ID is [redacted] I have the license number, but attempts to install it fail with a message stating I've reached the activation limit. I've uninstalled to reactivate, but it hasn't worked. I'm reaching out for guidance on resolving this issue. Thank you. - Adrian Willis ([redacted])

I have a lifetime Premium Edition license for my current computer but need to transfer it to a new PC without issues. However, upon checking my license ID (5SR57-A58EB) on the "Visit Account" section, there is a warning about exceeding the number of registered devices. I am unsure where to deactivate the license - should it be done through the Malwarebytes program on the old computer or via the online "visit account" link? My plan is to download and install Malwarebytes on the new computer and then enter the License ID and KEY after deactivating it on the old one. Is there a support chat or help line available for Malwarebytes?

After previously requesting to cancel my Malwarebytes subscription due to performance issues and undesired charges, I was disappointed to see that my account was still charged £29.99. Malwarebytes significantly slowed down my computer, interfered with my existing security system, and took considerable time to uninstall completely. I had requested to discontinue the service, but it appears my request was not acknowledged. I kindly ask for a refund of the £29.99 subscription fee as it is a significant amount for me given that I am a retiree living on a limited budget. Additionally, I want all my billing information removed to prevent any future charges. Removing Malwarebytes was a challenging process that led to the loss of valuable files. I no longer wish to use Malwarebytes and seek assurance that my financial information will not be kept on file. Thank you for your prompt attention to this matter. Sincerely, Mr. R. Hall

I encountered issues when attempting to utilize Malwarebytes on my Android tablet after the free trial. Despite difficulties in accessing the paid subscription initially, I recently succeeded in making a $15.99 payment using my Visa credit card on the tablet. Regrettably, I accidentally exited the page and now cannot access the premium version of the app. Therefore, I am requesting a refund for the payment. As the tablet primarily contains browsers and apps and is not my main device, I have Malwarebytes installed on my laptop for important content. I intend to continue using Malwarebytes on my laptop and will renew my subscription there once the current one expires. Thank you. - Joan P., 23 Barber Avenue, Guelph, ON, Canada

I have been using Malwarebytes Premium for many years and have been satisfied with it. I recently contacted customer service to add more computers for home use, but was informed that I would need to cancel my current subscription that expired on 8/9/20 and purchase a multi-computer subscription instead. On 8/4/20, I successfully cancelled the auto-renewal for the single computer subscription and placed an order for a 5-computer program. However, despite this, the single computer subscription was renewed on 8/9/20. I have requested a refund for this unauthorized renewal, but have not received a response or refund yet. I have left messages regarding the cancelled subscription #S[redacted]9 but have not received any further assistance. My name is Edward Betchley.

I am having trouble with my Malwarebytes Premium. My license number is CBNR9-6GGRN-6N29R-Z2HMS and it's set for renewal on January 18, [redacted] (Reference number: [redacted]71). Despite trying various online solutions, the program won't open. I also downloaded a free Malwarebytes Fox version, prompting questions about the differences in price and security between the two. Since my current version appears to have let a virus slip through, I want the most secure option available. I am eager for a live chat support session so that someone can assess my computer's issue and inform me of any additional costs compared to what I'm already paying. This seems to be a common problem, and I would appreciate a prompt resolution. Thank you.

I recently bought Malwarebytes Premium for my school account at The Athenian School in Danville, CA. Unfortunately, the application was rejected and caused conflicts with our Sophos local app. I continue to receive threat messages on my school laptop, all related to Malwarebytes when I scan. Upon purchasing the Malwarebytes upgrade for my school account for about $39.00, I also acquired an additional one for around $10.00. I would like to transfer the school license to my personal computer and request a refund or removal of the extra $10.00 license. Could you please assist me with this request? I appreciate your help. Thank you, Francine S. [redacted] [redacted] Cell: [redacted]

I bought Malwarebytes on August 11, [redacted], following Apple's recommendation for all my devices. Despite this, I couldn't download it to my iPad or iPhone. After checking your website, I realized it's only compatible with Macs. My subscription recently renewed for three devices, but I want to cancel within the 30-day period. I plan to renew for a single device at a lower cost. I've been unable to contact support by phone; the option to press "0" isn't working. My purchase was not through the app store but your website at 2COCOM*MALWAREBYTES[redacted]GA using Mastercard on 8/11/19. I'm seeking a refund due to this confusion. Dealing with this has been challenging. - P. Teschner

I am experiencing issues accessing my accounts such as banking and real estate searches. Sometimes my passwords are not accepted, resulting in being locked out which takes a while to resolve. Additionally, email and search functions are very slow or won't open at all. On my wife's computer, things have slowed down significantly since installing Malwarebytes in August [redacted]. She received a message about an unauthorized attempt to access her email. When trying to use my computer for recovery, there were verification issues which wasted a lot of time. I disabled the VPN on August 17 to try to improve connectivity issues without much success. I had been using Malwarebytes for years without problems until the upgrade on August 1. I requested a refund on August 17 based on the guarantee, but haven't received a response. I am dissatisfied with the new program. Thank you, Edward B. Order #[redacted]95.

I purchased M'bytes Privacy and paid £13.45 via PayPal. After downloading, I attempted to install but encountered a User Account Control window requesting an Admin username and password. Oddly, only my email address and PIN were shown, with no space for a password, causing confusion. I tried entering my laptop's PIN without success. Another email address appears above the PIN, possibly due to prior email issues with my initial address. Unable to modify details in the User Account Control window, I seek a solution to install Privacy without this step, as with other downloads. If this issue cannot be resolved, I kindly request a refund of £13.45.

I recently purchased My MB Premium on 4/18/[redacted] using my Barclays Card. Unfortunately, the program was abruptly removed, potentially due to a virus that repeatedly attacked my computer starting on 6/25/[redacted]. Without realizing, I signed up for a 10-day free trial, but forgot to note the expiration date, resulting in a charge of $24.95. I contacted my bank on 9 Aug [redacted] to dispute this charge while intending to keep the original purchase intact. However, my bank mistakenly contested both charges. Despite my attempts to clarify and reinstate my original purchase, it seems to have been overlooked. I am keen on retaining my subscription, yet it seems there is a disconnect in confirming its status. Unfortunately, chatting online has not proven effective as my issue is more complex than can be addressed in a chat session.