Malwarebytes Customer Service Issues

I bought Malwarebytes Premium on Black Friday. Later, I found a better deal on different Anti-Malware software. Malwarebytes has a 60-day refund policy if you're not happy. I submitted my refund request online through their website, creating two tickets with details of my request. I'm still waiting to hear back from them. Any advice on what to do next would be appreciated.

I attempted to join the running webinar on Tuesday, Wednesday, and Thursday, but I encountered an issue where I only saw a picture indicating the promoter was not present yet. Feeling frustrated, I reached out to customer service and after a 30-minute wait, I managed to join the discussion on the problem for the last 25 minutes. Unfortunately, due to my rushed attempt to identify the problem, I can only recall mentions of "24 danger items" and something about "pops." I apologize for my initial distress about not gaining access to the webinar. I am considering removing your program and hoping to successfully join tomorrow's webinar instead. Could you please advise on the potential drawbacks of this action? I am receptive to any suggestions you may offer. You can reach me via email at [redacted]

I am experiencing a significant issue with Malwarebytes because it is blocking Thunderbird and Firefox on my computer. Whenever I enter the product key, Thunderbird and Firefox fail to open. When I uninstall the Premium version, they work fine again. I have tried deleting my account with no success. The problem seems to be related to the product key. Maybe something needs to be reset, like the activation counter or something similar. Thank you for your efforts. Regards, B.D. If you need the Premium product key, please let me know. Thank you. Please reply in German. I do not speak English.

About this time last year, I contacted Malwarebytes by phone to cancel the automatic renewal for [redacted]. I was informed that I would receive a confirmation email, however, I never received it. Therefore, I am unsure if the one-time renewal fee for [redacted] was charged to my credit card. I am concerned about being charged for [redacted] and would like assistance from GetHuman in terminating my account before the renewal date. During my call with Malwarebytes, I had doubts about the integrity of the organization, but I hope my concerns were unfounded. Thank you for your help. Sincerely, James H. [redacted] Joshua Road Divide, CO. [redacted]

I had trouble removing a file that was affecting my browsing experience, specifically from clickserve.dartsearch.net. When seeking help from Apple support, they recommended using Malwarebytes free trial software. I followed the link provided on their support page, which directed me to the Malwarebytes website. However, I couldn't find information about the free trial and mistakenly thought it required payment. I later discovered this was incorrect and now seek a refund. My Ref# is [redacted]48. I am wondering if a refund is possible.

I cannot access my account as I forgot my password and the password-change emails are not reaching me due to an old email address on file. My current email is [redacted], and I believe there is an issue with your records. My subscription with license CB2ZJ 8FYCK 9PMY3 2G9ET expires on Dec 12, [redacted]. Before renewing, I need you to update my email from [redacted] to [redacted] Possibly, there are other subscriptions linked to my account, both expired and current. I am Jameson Lee-Yaw of [redacted] Tache Way, Orleans Ont K4A2S6. Please rectify my email so I can receive the necessary password-change email. Thank you for your assistance.

Hello, I was charged for another year of Malwarebytes PREMIUM support on September 11, [redacted]. However, today, December 11, [redacted], my account was switched to the free support version. When I tried to use my key, it stated that I am running the program on multiple devices, which is not the case. I am using it only on my personal computer and not on any additional devices like my work Intel Corporation computer. I find this situation confusing and feel like my paid subscription is not being honored. It's important that this issue is resolved within the next 24 hours, or else I will have to discontinue using Malwarebytes and share my experience with others to prevent similar misunderstandings. Thank you.

In late November, I noticed that there were two renewal subscriptions charged to my account. One was for £17.95 and the other for £19.95, both for Malwarebytes Premium, just two days apart. I have attempted to reach out multiple times to address this issue and seek clarification, but I have not received any response or resolution from your end. I kindly request your attention to this matter and would appreciate a prompt response for clarification.

I'm having trouble accessing my account. When I enter my correct details (email address & password), it says one of them is incorrect (even though they're not). I tried the "forgot my password" option, but it claims the email doesn't belong to any user. As a last resort, I used an old email address ([redacted]) and it accepted that. However, I can't access the email they sent as I no longer use that provider. This situation is very frustrating. I would really appreciate some assistance. Thank you, Ron.

Hello, I recently purchased Malwarebytes on eBay two weeks ago for $30. The key code my dad tried to input from the box was invalid, making me feel like it was a waste of money. I plan to switch to the free version on the website for my two computers due to frustration with the product. Dealing with email and password issues has been cumbersome. Moving forward, I will opt for the free online version to avoid the hassle of purchasing Malwarebytes annually. Regards, KW Jr.

Hello, I'm Joseph Kim. I recently upgraded and purchased Malwarebytes Premium activation key for up to 2 devices for a year subscription. However, after updating my PC from Windows 7 to Windows 10, I couldn't unregister from Windows 7 before the update. Now, the activation key I have says it's already used. Is it possible to get a new activation key? I've been a loyal customer and would like to continue using your product. Thank you for your assistance.

I attempted to subscribe to Malwarebytes Premium and provided my credit card information, but the installation failed to connect to my computer. Following numerous scanning attempts, I was informed that a customer service representative could assist me, but I discovered there was an extra $39.00 charge for the service. Consequently, I opted to cancel the subscription altogether. Despite further scanning, no resolution was found. Additionally, I was billed a dollar for initiating the chat with the representative. It puzzles me how the representative could resolve an issue that prevented the connection to my PC. At this point, I have decided to reach out to my credit card company to address this matter.

I recently upgraded from Windows 7 to Windows 10. Upon opening Windows 10, a message prompted me to update Malwarebytes, which I did, but it seems to only be a trial version. I'm having trouble activating the Malwarebytes Premium version that I purchased for Windows 7. The activation key is CBBRP-7KMYX-FPGG3-43WGR. I upgraded to Malwarebytes 4.0 on November 6, [redacted], for Windows 7 and it's supposed to be valid until October 31, [redacted]. I've attempted multiple solutions, but unfortunately, it only sporadically recognizes my email and password when signing in, and I'm unable to download it.

Powered by Malwarebytes, Cleverbridge, and Advanced E-commerce. If the email appears incorrect, click here to view it in your web browser. Dear Arthur Scott, Thank you for your order. Below is your Cleverbridge reference number. Please refer to it when contacting us. Your Cleverbridge reference number: [redacted]6 Payment Info: Credit Card (XXXXXXXXXXXXX4775) has been authorized. It will show as "CBI MALWAREBYTES CORP." Your Products: - Malwarebytes Anti-Malware PRO - Home Licenses, 1 PC per License Your Malwarebytes license key(s): ID: 8BB29-D45MO Key: UHQF-WBEM-6CQH-JUYK Download link valid until 12/8/[redacted]. To activate: 1. Download Malwarebytes. 2. Open Malwarebytes. Click Activate. 3. Copy and paste ID and Key from the email and click Activate. Please copy and paste carefully. The code is case-sensitive. Arthur Scott is experiencing issues updating the program. He has a lifetime update and can provide a copy of the receipt. Can you help? Arthur Scott Email: [redacted] (previously [redacted]).

I attempted to contact you through my valid email address but received an error message stating it was invalid. Similarly, upon trying another active email address, it was also flagged as invalid. I wanted to notify you about an issue where your Malwarebytes software did not remove the trusted installer virus from my computer. The email I tried sending this information from was [redacted] The second email address, [redacted], has been active for over 12 years.

Hello, this is James Taylor, also known as Jim Taylor. I have two accounts with your system, one for my cell phone and another for my home laptop known as "Home Premium." The download link I received is valid until 4/11/[redacted], and it's for the Malwarebytes Anti-Malware Premium product under Cleverbridge reference: [redacted]95 (Key: MCCMC-JTXZ2-TBKRH-Y6QXU). I have a multiple payment subscription with the next payment of $24.95 due on 4/11/[redacted]. I still have approximately two months left on "The Home Premium plan for Windows." If any issues arose due to accidental deletion of program files, please know it wasn't intentional as I've been experiencing computer problems and may have mistakenly deleted some unfamiliar files. I believe I paid for another year, so I kindly request to add the remaining months to the pre-paid year. Thank you for your assistance and time. Sincerely, Jim Taylor.

Hello Malwarebytes Team, I previously contacted Malwarebytes Support on 2/27/[redacted] regarding my Malwarebytes Premium subscription. I initially had a subscription for two Mac computers at $49.99 and recently wanted to add a third device (PC). After adding the third device with the assistance of support, $10 was correctly added to my account, making the total payment $59.99 for the year. However, there was an unexpected charge of $31.89 on top of the $10. I requested a refund for the $31.89 and on 2/23/[redacted], I was informed by Malwarebytes that the refund would be processed and my Premium subscription canceled. Despite my reply to this email on 2/23/[redacted] to rectify the situation, I have not received any further responses. As a result, my three devices are currently without virus protection even though I have paid in full. I have corresponded with Malwarebytes Support through Ticket #[redacted], but the issue remains unresolved as of 3/3/[redacted]. Could you please provide an update on my case and clarify the current status? I look forward to hearing from you promptly. Best regards, Michael S.

As a blind and disabled veteran, I have been a long-term Malwarebytes Professional app user. Recently, my Windows 10 PC crashed due to software and hardware issues, requiring a new PC and app reinstallation. Following the Install Download instructions on my Malwarebytes account led to an error message stating the app could not be installed. Despite contacting what seemed to be Customer Support multiple times, no assistance was provided, and I was directed to a paid Tech-Support Service site. I am disappointed with the lack of support for "Premium Service" customers like myself. I intend to notify ADA-supporting agencies about this issue unless it is resolved promptly and satisfactorily by Malwarebytes.

I bought "Malwarebytes Premium for a lifetime license" from Amazon.com on October 18, [redacted], with order number [redacted]-[redacted] for Rs. [redacted]. It worked for about three months, but then I started receiving messages to "upgrade to premium." After contacting Amazon and the supplier for about three weeks, I was given an alternate password because the original one was jammed. Malwarebytes worked with the new password for another three months until I again got the "upgrade to premium" message. Frustrated, I uninstalled Malwarebytes. However, upon reinstallation, it isn't working. Since I paid for a lifetime license, I expect it to work properly. My laptop hasn't changed, and it still runs Windows 10. I need assistance in making Malwarebytes functional again.

According to Apple, Malwarebytes will not be compatible with upcoming macOS versions. They've notified developers about this change. It's uncertain when the final transition will happen, but users will receive messages about legacy system extensions until then. This change aims to modernize Mac systems, enhance security, and offer more user-friendly software distribution methods.