How do I get technical support From Malwarebytes?
In a nutshell: Malwarebytes is a popular suite of cybersecurity tools used by millions of people worldwide. If you have your security handled by Malwarebytes and are having technical problems with the tool, you need to learn how to contact technical support. Unfortunately, this is not as simple as a phone call, as the company does not offer phone-based support services.
Introduction
Malwarebytes is a popular suite of cybersecurity tools used by millions of people worldwide. If you have your security handled by Malwarebytes and are having technical problems with the tool, you need to learn how to contact technical support. Unfortunately, this is not as simple as a phone call, as the company does not offer phone-based support services.
What You'll Need
You may be able to open a ticket with technical support by going to the Malwarebytes support forum and starting a thread about your problem there. The forum is monitored by Malwarebytes staff, so one of them may see your problem and open a support ticket for you. However, this is not as reliable as the method discussed below. Going to the forums does, though, give you the possibility of learning how to fix the problem yourself from someone else on the forum who has experience with your problem.
Go to the Malwarebytes home page.
Malwarebytes home page
Click on the "Sign In" button in the upper right corner of the page.
A dropdown menu will appear.
Click on the "Sign In" button to sign in to your Malwarebytes account.
Before contacting Malwarebytes' technical support, see if you can handle the problem yourself by going to the Malwarebytes Help Center.
Malwarebytes help center
Find an article about your problem in the help center archives.
You can type a short description of your problem in the search bar near the top of the screen or select one of topics in the middle of the page and search through the articles in that topic.
If the help center articles did not help you fix your problem, click on the "Connect with us" button in the lower right corner of the screen.
This will launch the Malwarebytes chat feature. To start with, you will have to interact with the Malwarebytes support chatbot. This is unlikely to help you resolve your problem. However, it will open up a support ticket, and an actual living technical support agent will contact you by email.
In many cases, the agent will want to hold a Malwarebytes Remote Support session with you to get to the bottom of the problem in the fastest and most efficient manner possible. However, to hold this session, you will need to download and install the Malwarebytes Remote Support Tool. To this end, the support agent will give you a link for a site to go to and a code to enter there.
Click on the link the support agent gave you.
Enter the code the agent gave you.
The download of the Remote Support Tool will begin automatically.
Once the download is complete, launch the tool.
When prompted to allow Malwarebytes to make changes to "User Account Control," select the "yes" option.
Follow the prompts to finish installing the tool.
Open the tool at the designated time to begin the remote support session.
Conclusion
If you need customer support in addition to technical support, you can always contact a Malwarebytes customer support agent. There is no phone call option, but online contact options exist.
Further questions?
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