Hi Malwarebytes,**Below is the message I sent to the Malwarebytes Support on...

GetHuman4422679's customer service issue with Malwarebytes from March 2020

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The issue in GetHuman4422679's own words
Hi Malwarebytes,**Below is the message I sent to the Malwarebytes Support on *********.**“I have enjoyed Malwarebytes Premium subscription since last September for my two Mac computers ($**.**). Last week I wanted to add one more device (PC) to my Premium subscription. With your help I added the *rd device and $** was added to my account for the additional (please see the attached file on my email I sent you earlier). That was correct, so I have to pay total $**.** for a year Premium subscription. But an unexpected $**.** was charged besides $** to my credit card so I requested a refund of $**.** to Malwarebytes. *On ********* the response from Malwarebytes was that $**.** would be refunded and my Premium subscription was cancelled too. I emailed back to Malwarebytes on ********* to complain about this and to correct this but I have not received any response until now. *Now my three computers are not under Malwarebytes’ virus protection even though I have paid total $**.**. Would you help me solve this problem? Thank you!”**After this one of Malwarebytes Support team emailed me with the Ticket * *******.**I have answered the question of the email but have not received any responses from Malwarebytes until now (********)**Would you explain me what happened to my case? Did you decide to ignore my case? *Please let me know ASAP.**Michael Shynn

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Customer service issue
Reported by GetHuman4422679
Mar 4th, 2020 - 3 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 752 others
0 customers following this

Timeline

GetHuman4422679 started working on this issue
Mar 4th, 2020 7:39am