Hi Malwarebytes,**Below is the message I sent to the Malwarebytes Support on...

GetHuman4422679's customer service issue with Malwarebytes from March 2020

Help with my Malwarebytes issue
First: share to improve GetHuman4422679's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4422679 may need:
Name on the account, Billing address, and Email address on the account
The issue in GetHuman4422679's own words
Hi Malwarebytes,**Below is the message I sent to the Malwarebytes Support on *********.**“I have enjoyed Malwarebytes Premium subscription since last September for my two Mac computers ($**.**). Last week I wanted to add one more device (PC) to my Premium subscription. With your help I added the *rd device and $** was added to my account for the additional (please see the attached file on my email I sent you earlier). That was correct, so I have to pay total $**.** for a year Premium subscription. But an unexpected $**.** was charged besides $** to my credit card so I requested a refund of $**.** to Malwarebytes. *On ********* the response from Malwarebytes was that $**.** would be refunded and my Premium subscription was cancelled too. I emailed back to Malwarebytes on ********* to complain about this and to correct this but I have not received any response until now. *Now my three computers are not under Malwarebytes’ virus protection even though I have paid total $**.**. Would you help me solve this problem? Thank you!”**After this one of Malwarebytes Support team emailed me with the Ticket * *******.**I have answered the question of the email but have not received any responses from Malwarebytes until now (********)**Would you explain me what happened to my case? Did you decide to ignore my case? *Please let me know ASAP.**Michael Shynn

GetHuman4422679 did not yet indicate what Malwarebytes should do to make this right.

How GetHuman4422679 fixed the problem

We are waiting for GetHuman4422679 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Malwarebytes customer problems.
How Do I Cancel My Account with Malwarebytes?How do I get technical support From Malwarebytes?
Do you have a customer issue as well?
We can help you get Malwarebytes's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Malwarebytes issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman4422679
Mar 4th, 2020 - 3 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 752 others
0 customers following this


GetHuman4422679 started working on this issue
Mar 4th, 2020 7:39am