At the end of November there were two renewal subscriptions taken from my account - one...

GetHuman4103424's Refund a Charge issue with Malwarebytes from December 2019

Help with my Malwarebytes issue
First: share to improve GetHuman4103424's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4103424 may need:
Name on the account, Billing address, and Email address on the account
The issue in GetHuman4103424's own words
At the end of November there were two renewal subscriptions taken from my account - one for £**.** and the other for £**.** - for what seems to be the same product - Malwarebytes Premium - two days apart. I have tried on a number of occasions to contact you about this with a request for an explanation and clarification, but without any acknowledgement of receipt of the communication, and no resolution to the matter.*Please, as a courtesy, reply to this with some result.

GetHuman4103424 did not yet indicate what Malwarebytes should do to make this right.

How GetHuman4103424 fixed the problem

We are waiting for GetHuman4103424 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Malwarebytes customer problems.
How Do I Cancel My Account with Malwarebytes?How do I get technical support From Malwarebytes?
Do you have a customer issue as well?
We can help you get Malwarebytes's attention and get better help faster. Tap below to get started.
Having Malwarebytes issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Malwarebytes

Refund a Charge issue
Reported by GetHuman4103424
Dec 16th, 2019 - 10 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 604 others
0 customers following this

Timeline

GetHuman4103424 started working on this issue
Dec 16th, 2019 12:43pm

Paying Too Much for Your Plan?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies