I have the email address *****@***.com. for a few weeks now I have attempted to log in...

GetHuman1021738's customer service issue with Mail.com from August 2018

Help with my Mail.com issue
The issue in GetHuman1021738's own words
I have the email address *****@***.com. for a few weeks now I have attempted to log in with what I was sure was my password. Your system does not recognize it as correct. When I try to reset the password, giving my birthday, your system says that my birthday is not my birthday. I know what my birthday is. Could my account have been hacked? Is it possible for me to properly reset it? I do not know what other steps to take. I am using the free service so I can not use phone help. I am very frustrated.
GetHuman1021738 did not yet indicate what Mail.com should do to make this right.
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Mail.com

Customer service issue
Reported by GetHuman1021738
Aug 22nd, 2018 - 3 mons ago
I have an issue with Mail.com too
Fixed
Seen by 14 customers so far
Similar issue to 56 others
0 customers following this
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Timeline
GetHuman1021738 started working on this issue
Aug 22nd 3:42am
GetHuman1021738 indicated the issue is not fixed yet.
Aug 22nd 5:32am
GetHuman1021738 indicated the issue is not fixed yet.
Aug 22nd 5:34am
GetHuman1021738 indicated the issue is not fixed yet.
Aug 23rd 7:55pm
GetHuman1021738 indicated the issue is not fixed yet.
Aug 23rd 7:57pm
GetHuman1021738 indicated the issue is not fixed yet.
Aug 23rd 7:58pm
GetHuman1021738 indicated the issue is not fixed yet.
Aug 24th 3:39am
GetHuman1021738 indicated the issue is not fixed yet.
Aug 25th 7:49pm