My account was blocked due to unspecified "suspicious activity"* which was detected by...

GetHuman828730's customer service issue with Mail.com from June 2018

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The issue in GetHuman828730's own words
My account was blocked due to unspecified "suspicious activity"* which was detected by mail.com's automated security system. **However, my account was NEVER used for anything but work related items. As a result of the account being blocked, without any notification, I cannot retrieve important information contained therein. This includes information for air travel abroad. **I've submitted SEVERAL requests to get the matter resolved. All without a reply. I need the account reactivated ASAP and suggest that mail.com be more proactive in contacting the user BEFORE blocking a users account.
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Mail.com

Customer service issue
Reported by GetHuman828730
Jun 28th, 2018 - a yr ago
I have an issue with Mail.com too
Not resolved
Seen by 13 customers so far
Similar issue to 25 others
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Timeline
GetHuman828730 started working on this issue
Jun 28th, 2018 11:41am