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Macy's Customer FAQ

Top Answers & How-to Guides

What is Macy's's Phone Number?

The question we are asked most often is about how to talk to Macy's customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Where Can I Find My Macy's Account Number?

Locating a Macy's account number involves a specific method intended to help customers find their information quickly. Whether you...

How Do I Unlock My Macy's Account?

It's crucial to keep track of login details for any online accounts, but unlocking your Macy's account should be straightforward. If...
Ask any question you have about Macy's customer service, get an answer now.

Recent Macy's Customer Questions

Bought mattress, paid half with gift card and charge the other half. Return mattress, received credit on card but didn’t receive payment back from gift card

When you return an item purchased with a gift card, the amount typically gets credited back to the gift card. However, if you've only received credit to your charge card, it may be due to specific policies regarding the return. We recommend checking the return policy details or your return receipt for clarification. For any discrepancies or specific situations with your return, please refer to the most up-to-date contact information here on this page.
Asked Aug 30, 2024 12:11 PM

What is the phone number of Macy’s legal department?

I'm sorry, but we cannot provide the phone number of Macy's legal department. Macy's advises all legal inquiries to go through the proper channels to ensure they're handled correctly and efficiently. Official contact information can be found on the Macy's website or given directory.
Asked Apr 6, 2024 9:22 PM

Hello! my order 2883210945 was delivered to a completely different address, I didn’t receive it, what should I do?

We're sorry to hear about the delivery issue with your order. Normally in this case, you should log into your Macy's account and check the details of your order to ensure the correct shipping address was provided. If there's an error, you should report this issue immediately to Macy's customer service. They will help you to resolve the problem, like reship the correct item to the correct address or provide a full refund if the item has already been mistakenly delivered. In certain cases, item replacement can also be done depending upon the availability of the item.
Asked Mar 6, 2024 7:27 PM

How do I extend pick up date of an order at macy’s

Unfortunately, it's not possible to extend the pickup date for an order from Macy's. Once your order is ready, you have a seven-day period to pick it up from the store. If you do not pick up your order within this time frame, Macy's will cancel your order, and you will not be charged for it. If you cannot get to the store within these seven days, we recommend reaching out to a friend or family member to pick up the order on your behalf.
Asked Mar 5, 2024 12:37 AM

Help me with my Macy's customer service issue

Account Management

Where Can I Find My Macy's Account Number?

Locating a Macy's account number involves a specific method intended to help customers find their information quickly. Whether you...

How Do I Unlock My Macy's Account?

It's crucial to keep track of login details for any online accounts, but unlocking your Macy's account should be straightforward. If...

Is It Possible to Merge Two Macy's Accounts?

Merging two Macy's accounts is possible by following a series of steps involving contacting customer service, providing necessary details...

Customer Support

How to Report an Issue with Macy's Delivery?

Macy's will deliver your order by USPS, UPS, or DoorDash. If your delivery is late, you can track it using the link in the order email....

How Do I Complain to Macy's About a Late Delivery?

Macy's offers delivery via UPS, USPS, and DoorDash. If your Macy's order is late, you can track your order with the link you got in...

How Do I Contact Customer Support for Macy's About a Fraudulent Charge?

It is indeed rather difficult to escape the advances of fraudsters who seek to defraud you of your money and goods, but there are ways...

Gift Cards

What Happens If I Don't Claim a Macy's Gift Card?

When a Macy's gift card is unclaimed or unused by the recipient of the gift or the purchaser of the card, there are limited options....

How Do I Transfer a Macy's Gift Card to Another Account?

Transferring a Macy's gift card to another account can be done conveniently through their website or mobile application. Following...

How Do I Use My Macy’s Gift Card for My Purchase?

Go to Macy's and click the Gift Cards link in the top navigation bar. Enter your gift card number and PIN, then click Check Balance....

How Do I Check the Balance on My Macy's Gift Card?

Knowing your Macy's gift card balance is vital to completing your purchase. You can check your balance via phone by calling customer...

How Do I Buy a Gift Card from Macy's?

Macy's has long been a favored retailer in the United States, and a Macy's gift card is a great way to get what you want or give someone...

How Do I Send Someone a Macy's Gift Card?

For the Macy's fan on your gift list, a gift card is a great way to show them you care. You can purchase an electronic or classic card...

What Do I Do If My Macy's Gift Card Balance Won't Load?

If you can't get the Macy's gift card balance checker tool to show your gift card's proper balance, you may be able to take care of...

Refunds

How Do I Request a Refund to a Gift Card from Macy’s?

Sign in to your account to request a refund for a gift card from Macy's. Click My Gift Cards. Find and click on the gift card you want...

How Do I Get a Refund from Macy's?

This article discusses making a return to Macy's. It describes Macy's return and refund policy. Instructions for returning something...

Returns and Exchanges

How Do I Exchange an Item from Macy’s?

Returns for items purchased online can go back by mail or taken to a physical store. Purchases made at a physical store must go back...

Does Macy's Pay for Shipping on Returns or Exchanges?

If you are not satisfied with an order, you purchased from Macy's online store, you can return it for free as long as you have a free...

How Do I Track My Macy's Return?

Remember it can take 5 days after you send your package back, for Macy's to receive it. Once they have it, they will check it and if...

How Do I Check That Status of My Macy's Refund?

You can check the status of your refund by going to the Macy's website, logging into your account, and viewing your order history....

How Do I Return an Item to Macy's from Their Black Friday Sale?

This article describes how to return an item or items bought at Macy's Black Friday sale. It gives instructions for making the return...

How Do I Return an Item to Macy's from Their Cyber Monday Sale?

This article discusses how to return an item or items purchased during Macy's Cyber Monday sale. It provides instructions for making...

How Do I Return an Item from Macy's?

This guide outlines how Macy's customers can return a recently purchased item to the company. If you have a Macy's product you need...

How long do I have to return an item to Macy's?

You have a certain timeframe to return an item to Macy's. Most items can be returned within 90 days of purchase, provided you have...

Sales Events

How Do I Make an Order for the Macy’s Cyber Monday Event?

You can also get Macy's gift coupons that will save you an extra penny. You also get a percentage off when signing up for emails to...

How Do I Find Black Friday Deals for Macy's?

You can find Black Friday deals for Macy's by checking out their website and ads. The sales are amazing and you may enjoy free shipping...

How Do I Find Cyber Monday Deals for Macy's?

With Macy's Cyber Monday deals, you can get significant prices slashed down on top brands. Additionally, you can also check out for...

How Do I Make an Order for the Macy's Black Friday Event?

The company may find it hard to get back to you on time since they get thousands of requests from other customers daily. Gethuman makes...
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