I have had trouble trying to make a payment on my account. First, I don't know which c...

GetHuman1729528's customer service issue with Macy's Credit Card from December 2018

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Help with my Macy's Credit Card issue
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Account holder name, Billing address, Date of birth, and Last 4 digits of Social Security number
The issue in GetHuman1729528's own words
I have had trouble trying to make a payment on my account. First, I don't know which card number is correct. Online it says the card ends in **** but in other places it says ****. Plus I have tried to make changes to my payment source for a week. The routing code is correct but the account number is the old one. First I tried to make the change online, then by phone, then online again. When I try to make the changes online, the website locks up. I may have been able to make the change on my phone this morning but I have no idea if it will stay. I've done this before. I have likely been charges different fees because of all this. I want those taken off my account. My credit record shows I don't pay late nor do I have payments returned. I also do not have any credit account that is difficult to manage as Macys. It's no wonder your business is declining. A ** minute wait to speak with a customer service agent is ridiculous. Please have someone call me ASAP. ***-***-****

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Macy's Credit Card

Customer service issue
Reported by GetHuman1729528
Dec 10th, 2018 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 146 others
0 customers following this

Timeline

GetHuman1729528 started working on this issue
Dec 10th, 2018 6:01pm
GetHuman1729528 shared this issue with friends on Facebook
Dec 10th, 2018 6:02pm

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